Customer Success Advisor Spanish Language Expertise (Remote)

Customer Success Advisor Spanish Language Expertise |Gohighlevel | Worldwide

Responsibilities:

• Listen and fully understand customer requirements and pain points andtranslate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion...
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  Customer Success Advisor Spanish Language Expertise | Gohighlevel | Worldwide

  Responsibilities:

  • Listen and fully understand customer requirements and pain points and translate customer requirements into implementation plans.
  • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
  • Design, create and manage applications, and software integration/migration deployments.
  • Implementation services are delivered within scope or manage any changes in project scope, plans.
  • Identify potential issues and collaborate with leadership when needed, to develop contingency
  • Working with other departments and personnel to ensure information on customer needs are communicated.
  • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
  • Assist in Educational webinars, workshops, and more.
  • Staying up to date with product features and releases.
  • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
  • Updates customer journey playbooks.
  • Demonstrate technical acumen to convert plans into workable solutions.
  • Communicate a passion for customer success with a team player attitude.
  • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
  • Conduct analysis of approved customer content and create a transition plan or migration plan.
  • Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
  • Responsible for driving consulting milestones and achieving the agreed-upon implementation
  • schedule.
  • Provide guidance to customers to address critical and/or outstanding issues impacting the
  • successful Implementation.
  • Actively lead the consulting engagement throughout the implementation.
  • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
  • Handle basic support requests during the implementation phase.
  • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
  • Always looking for ways to improve our onboarding delivery.
  • Maintain product knowledge and consistent education.
  • Cross-training with other success functions.
  • Other duties may be assigned and/or modified as business needs change

  • Fluency in Spanish and English is required

  • Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
  • 2-3 years of experience using HighLevel or other similar vertical solutions.
  • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
  • Strong understanding and proficiency in software solutions and professional service offerings.
  • 2+ years of customer consulting work experience preferred.
  • 2+ years of marketing experience is a plus!
  • Strong verbal and written communication skills.
  • IT technical skills and platform integrations.
  • Experience in managing a diverse group and training each according to company standards.
  • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
  • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
  • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
  • Strong analytical and organizational skills with superior attention to detail.
  • Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
  • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

  Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home