Customer Success Executive (Remote)

Customer Success Executive | Master Concept (Hong Kong) Ltd. | China

Master Concept is an esteemed technology advisor and Managed Service Provider (MSP) based in the APAC region. We specialise in cloud solutions and cutting-edge technologies that help businesses accelerate digital transformation. We are dedicated to the growth and development of our staff in critical thinking, collaboration, creativity, and communication. At Master Concept, we follow a mentorship approach and guide our employees on their career paths. Join our team to be part of a dynamic company that values personal and professional growth while delivering exceptional solutions to our clients.

Summary:
We are seeking a highly organized and detail-oriented Customer Success Executive to join our team and play a pivotal role in supporting our sales operations. The ideal candidate will be responsible for managing renewals, providing exceptional account servicing, and ensuring seamless customer experiences.

Key Responsibilities:
Renewal Management: Manage and ensure timely, accurate contract renewals.

Account Management: Track customer accounts, identify upsell/cross-sell opportunities.

Customer Service: Handle order processing, invoicing, and customer inquiries.

CRM Management: Maintain accurate and up-to-date customer records in our CRM system, ensuring data integrity and supporting effective decision-making.

Collaboration: Work with sales to gather feedback and improve customer satisfaction.

Order Tracking & Report: Ensure timely delivery of products/services. Generate sales reports and dashboards for management.

Issue Resolution: Address and resolve customer issues promptly.

Qualifications:
High school diploma or equivalent

1+ years of experience in a sales administration role

Fresh graduates with strong passion in IT industry is highly welcome

Excellent organisational and time management skills

Detail-oriented with a high level of accuracy

Ability to prioritize tasks and work independently

Strong communication and interpersonal skills

Ability to work in a fast-paced and dynamic environment

Proficient in Google Workspace is an advantage

At our workplace:
Embrace a hybrid working culture that promotes flexibility and work-life balance.

Enjoy a culturally savvy environment with open seating, breakout areas, game rooms, a gym, and free coffee.

Dress code: Smart casual (no ties required).

Foster a highly collaborative, self-disciplined work environment where teamwork and open communication are valued.

Prioritize work-life balance and encourage a healthy lifestyle.

Welcome pets and kids, creating a family-friendly atmosphere.

Benefits:
Competitive salary and benefits package

Comprehensive company medical scheme to ensure your well-being.

Birthday leave, allowing you to celebrate your special day.

Bring your own device subsidy, supporting your remote work needs.

Access to the latest cloud solution training programs to enhance your skills and knowledge.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home