Customer Success Expert Wfh (Remote)

Customer Success Expert Wfh | Miyagi | Australia

Join Our Mission to Inspire Health & Wellness Globally!

At Miyagi, we’ve been helping people worldwide since 2015 with a range of online programs designed for heart disease, type 2 diabetes, obesity-related chronic conditions, menopause, gut health, and more. Our mission is simple yet powerful: “We exist to inspire the world to eat, live, and move better.” 

Now, we are expanding into the U.S. market and need a passionate Customer Success Expert to help guide our clients through life-changing health journeys.

Led by Chief Medical Officer Dr. Ross Walker, our programs are delivered by accredited practising dietitians and mindset and habit coaches, and we’re seeking a dedicated, dynamic individual to help support our growth.

Key Responsibilities

• Client Onboarding & Engagement: Provide seamless onboarding for clients, maintaining proactive communication and offering program upgrades where appropriate.
• Retention & Support: Conduct regular check-ins, guiding clients through challenges to help them stay on track with their health goals.
• Sales & Upsells: Identify opportunities to upsell premium packages and additional services, helping clients maximise their wellness outcomes.
• Problem Solving: Handle cancellation requests and concerns by guiding clients back towards their goals, maintaining retention and satisfaction.
• Brand Amplification: Encourage and collect client reviews to boost brand presence via Trustpilot and ProductReview.

Skills & Competencies

• Sales & Communication Expertise: Proven ability to build relationships, persuade, and influence clients toward positive outcomes.
• Presence and Listening: Must possess a strong, empathetic presence, actively listening to clients to truly understand their needs and concerns, ensuring they feel heard, valued, and supported throughout their journey
• Problem-Solving: Demonstrate empathy while keeping clients aligned with their goals, offering innovative solutions to their challenges.
• Attention to Detail: Meticulous attention to tracking data, sticking to processes, and maintaining accuracy in all client communications.
• Adaptability: Ready to tackle new challenges and adept at working in a fast-paced, evolving environment.

MUST HAVE:

• Proven experience in sales or customer success roles.
• Strong understanding of sales communication and persuasion.
• Teamwork skills and a drive to help people succeed.
• High energy and positive attitude.

Character Attributes:

• High-Frequency: Bring the energy needed to uplift the team.
• Results-Driven: Eager to learn and take ownership of all tasks.
• Excellent Communicator: Positive attitude and hard-working, coachable, and reliable.

Why Miyagi?

This is a full-time remote role with opportunities to grow alongside the company. You’ll work with a highly dedicated team passionate about changing lives. The position offers a strong base salary and uncapped earning potential for high achievers.

How to Apply:

1. Submit your CV with a detailed and personalised cover letter addressed to ‘Shane and ‘Kate’.
2. Film a short video (max 3 min) introducing yourself and explaining why you’re perfect for this role. Upload it to Vimeo/YouTube and send the link to shane@miyagi.coach and kate.krieg@miyagi.coach.

!! IMPORTANT !! : Only applicants who complete BOTH steps properly will be considered.

Applications are due by 7 January 2024

Join us in our mission to inspire people to live healthier, happier lives—apply now!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home