Customer Success Manager Edtech Wfh (Remote)

We are a premier provider of AI-enhanced safety and wellness solutions tailored for K-12 educational institutions, impacting over 20 million students across 20,000 schools globally. Our commitment to fostering secure and nurturing learning environments drives our relentless innovation and establishes us as a benchmark for excellence in the EdTech sector. As an esteemed organization recognized for our cutting-edge technology and as a top-rated workplace, we are fervently dedicated to making a significant impact in the realm of education.

Position: Customer Success Manager

As a Customer Success Manager, you will serve as a key partner to approximately 300 small school districts, predominantly within the Mountain Time Zone. In this role, reporting directly to the Director of Customer Success, you will focus on cultivating robust relationships, enhancing customer satisfaction, and facilitating account expansion. Your primary objective will be to ensure clients fully utilize our innovative solutions to enrich their educational landscapes.

Key Responsibilities

• Develop and sustain trust-based partnerships with essential stakeholders, ensuring enduring satisfaction and success.
• Proactively monitor customer health metrics, aiming for a minimum of 80% of accounts to maintain excellent standing.
• Conduct thorough needs assessments to devise customized strategies that maximize product value for clients.
• Identify and capitalize on upselling and cross-selling opportunities, achieving or surpassing annual revenue objectives.
• Create customer advocates by delivering exceptional service and encouraging testimonials and referrals.
• Proactively address client needs, resolving issues to enhance overall account engagement.
• Formulate and implement strategic plans to recognize growth opportunities and mitigate risks within your territory.
• Collaborate interdepartmentally with sales, marketing, and product teams to align on objectives and elevate the customer journey.

Required Skills

• Demonstrated experience in the EdTech sector, with a proven track record as an Account Executive, Account Manager, or Customer Success Manager.
• Proficiency in CRM and customer success platforms, utilizing them to streamline processes and improve outcomes.
• Exceptional communication abilities and capability to engage with stakeholders across all levels.
• Proven results-oriented mindset with a history of meeting and exceeding goals.
• Strong problem-solving acumen with the aptitude to negotiate mutually beneficial outcomes.
• Established ability to drive revenue growth through effective upselling and cross-selling strategies.
• Flexibility to adapt strategies to meet client needs while ensuring high levels of satisfaction.

Qualifications

• Minimum of 3 years of experience in a customer success or account management capacity, preferably within the EdTech field.
• A background in K-12 education or administration is highly advantageous.
• Bachelor’s degree in Business, Education, or a related discipline is preferred.

Career Growth Opportunities

We offer a $1,000 annual stipend dedicated to supporting your professional development, alongside a robust framework for skill enhancement and career advancement within the EdTech industry.

Company Culture and Values

We prioritize the wellness of our team and promote a collaborative, supportive environment. Our commitment to excellence fosters a culture where every employee can make a meaningful impact.

Compensation And Benefits

Our compensation package is competitive and based on experience, with a total package potential of up to $125K, including performance incentives, comprehensive health benefits, paid parental leave, unlimited vacation, and remote-first flexibility.

Employment Type: Full-Time