Customer Success Manager Nj Pa Ny (Remote)

Note: This position requires you to live in NJ and travel to NJ, PA, and NY to service our clients.

LinkIt! is seeking a passionate and driven Customer Success Manager to join our growing team. As a CSM, you’ll play a pivotal role in ensuring the successful implementation and adoption of our innovative solutions across schools and districts. This position involves close collaboration with sales, professional services, and product teams to deliver exceptional customer experiences through both in-person and virtual interactions.

The ideal candidate combines strong analytical and interpersonal skills to build meaningful relationships and empower district staff—including Administrators, Coaches, Interventionists, Counselors, Providers, and Teachers in both general and special education settings.

About Us

LinkIt! develops innovative solutions that simplify district processes, workflows, and documentation for special programs like MTSS/RTI, 504, ELL/ML, Gifted, and Special Education. We value organized, collaborative self-starters eager to tackle diverse responsibilities and grow with us. Experience with K-12 software applications related to special programs is highly valued.

Key Responsibilities

• Implementation & Account Management: Lead clients through onboarding and implementation, ensuring a smooth transition and certification of success.
• Training & Development: Design and deliver impactful training sessions and professional development workshops (virtual and in-person).
• Client Engagement: Foster relationships with school and district staff, ensuring satisfaction and program success.
• Proactive Account Management: Oversee accounts throughout their lifecycle, from onboarding to renewals.
• Client Support: Respond to support requests, troubleshoot issues, and escalate complex problems as needed.
• Documentation: Maintain updated product and enhancement documentation.
• Travel: Travel up to 50%-60% to meet with clients on-site.

Qualifications

Education: Bachelor’s degree (B.A. or B.S.) in Business, Technology, Education, or a related field.

Experience: 3-5 years in education, consulting, product development, customer success, or product support.

Specialized Knowledge: Familiarity with K-12 software applications for special programs (e.g., MTSS/RTI).

Skills: Exceptional communication, organization, public speaking, and problem-solving skills. Proficient in project and time management.

Tech Proficiency: Comfortable using tools like Google Workspace, Microsoft Office, and Salesforce.

Preferred Background: Experience in K-12 education or educational technology is a strong plus.

Job Details

• Type: Full-Time
• Location: North Jersey/New York Area (requires NJ residency and travel across NJ, PA, and NY).
• Start Date: February 16, 2025
• Travel: 50%-60% for on-site client visits.
• Benefits: Comprehensive package including vacation, holiday pay, health, vision, and dental insurance, a 401(k) plan (no match), and a performance-based bonus.
• Authorization: Must be authorized to work in the U.S. without sponsorship.
• Vaccination: Proof of COVID-19 vaccination is required.

Ready to Make an Impact?

If you’re passionate about empowering K-12 educators with innovative solutions and have the skills to drive program success, we encourage you to apply!