Customer Success Manager (Remote)

ABOUT ALIGN

Align Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations. 

Align Technologies delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. 

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do. 

JOB DESCRIPTION

The Customer Success Manager manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. Focus areas for this role are maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health.

RESPONSIBILITIES

• Promote the company’s products to the appropriate target market within the customer base that will address customers’ specific needs and problems.
• Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions.
• Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and high client satisfaction.
• Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts.
• Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support.
• Collect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty.
• Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.
• Develop and nurture long-term client partnerships, positioning the company as a trusted advisor.
• Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs.
• Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets.
• Track and report on client demand, usage trends, and key account metrics to inform strategic decision-making.
• Other duties as assigned

QUALIFICATIONS

• Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments.
• Established expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction.
• Exceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives.
• Proven analytical acumen with a results-driven approach to identifying opportunities and achieving goals.
• Self-driven with a demonstrated ability to take initiative and meet targets independently.
• Proficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency.
• High emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships.
• Collaborative mindset, with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals.

This is a full-time remote position located in the United States.

BENEFITS & COMPENSATION

• The US base salary range for this full-time position is $54,000-$64,000 + commissions. OTE (base + commissions) for this position is up to $100,000, but top performers can exceed OTE based on performance. Candidates with 5+ years of experience in account executive sales or client success management may be considered for an expanded salary band to reflect their expertise. Our salary ranges are determined by role, level, and location.
• The Align Technologies benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

• Website: https://aligntech.co/about-us/careers