Customer Success Manager (Remote)

Job Title: Senior Customer Success Manager

Company: Warmy.io

Location: Remote 

About Us:

Warmy.io is an innovative email deliverability with team members in more than 7 countries -, dedicated to providing cutting-edge solutions to optimize our clients’ email campaigns. We help businesses achieve their email deliverability goals by offering tailored services and building long-lasting relationships.

Job Overview:

Are you a seasoned Customer Success Manager with deep expertise in email deliverability? Do you thrive on building strong client relationships and driving measurable success? Join Warmy.io as a Senior Customer Success Manager and lead our efforts in delivering exceptional customer experiences and ensuring the success of our clients.

Key Responsibilities:

• Client Engagement: Establish and nurture long-term relationships with clients, deeply understanding their goals and ensuring ongoing success with our email deliverability solutions.
• Onboarding: Lead the onboarding of new customers, providing expert guidance to ensure a smooth integration and immediate value from our products.
• Product Expertise: Become a subject matter expert in email deliverability, offering clients best practices, strategies, and technical insights to improve their email campaigns.
• Account Management: Serve as the primary point of contact for assigned accounts, proactively addressing their needs and resolving any issues that arise.
• Retention Strategies: Design and implement strategies to boost customer retention, minimize churn, and identify growth opportunities within existing accounts.
• Customer Advocacy: Represent the customer within the company, providing feedback to internal teams to enhance product offerings and customer satisfaction.
• Performance Metrics: Analyze customer performance data, identifying areas for improvement and driving results to help clients meet their objectives.
• Training & Support: Provide high-level support and training on email deliverability strategies, ensuring clients are fully equipped to succeed.

Qualifications:

• Experience: At least 5 years in a Customer Success or Account Management role, with a proven track record of managing B2B clients in the email marketing or deliverability space.
• Email Expertise: Strong background in email marketing, deliverability, and related technologies is essential.
• Communication Skills: Exceptional written and verbal communication in English.
• Problem-Solving: Strong analytical and troubleshooting skills, particularly related to email campaigns and deliverability challenges.
• Tools: Proficiency with CRM platforms like HubSpot, and familiarity with email marketing tools and platforms.
• Leadership: Ability to independently manage high-value accounts and collaborate with cross-functional teams to ensure client success.
• Time Flexibility: Ability to work with clients in various time zones, particularly the US market.

What We Offer:

• Competitive salary with performance-based bonuses.
• A leadership role in shaping the customer success strategy at a fast-growing start-up.
• Opportunities for professional development and career growth.
• A collaborative, innovative culture that values customer success and continuous improvement