Customer Success Manager (Remote)

Customer Success Manager | Candidate Source | UK

Work with a great team. Latest FinTech. Blockchain. Mainly WFH.

This successful, growing company based in London is seeking a Customer Success Manager to join its talented operations team. The company has developed a cutting-edge solution used by oil trading organisations. The purpose of this role will the continued engagement of clients and supporting them through their use of the platform ensuring product success. Working closely with tech, sales and operational teams your role will focus on customer product adoption.

Along with a salary of c£70,000- £80,000 per annum according to experience, you will also receive a benefits allowance, pension scheme, bonus scheme, 25 days holiday and Remote First Working.

The scope of the Customer Success Manager role will include:

Developing an operational onboarding plan and process
Support users through the onboarding process
Analysing product use data and metrics
Introducing customers to new platform features
Research how users engage with the platform
Contributing to and testing new UI and functionality
To be a great fit for this exciting Customer Success Manager opportunity you will be able to bring:

An understanding of trading systems
Knowledge of physical energy/commodity markets
A real interest in customer engagement and support, adoption and customer success
Detail orientated, the ability to work independently and handle changing priorities
Excellent organisational skills
Strong communication and client facing skills
Able to work both autonomously and as part of a larger team.
To apply for this role as Customer Success Manager, please click apply online and upload an updated copy of your CV.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home