Customer Success Manager (Remote)

Interested? Please submit your application via our website: https://slite.com/jobs/customer-success-manager-europe.



Over the past few years, Slite has solidified itself as one of the key players in the knowledge base space. We are praised for our ease of use, attention to detail, and stellar customer experience.

Early in 2023, we were the first to launch Ask, our AI assistant that instantly helps you retrieve the answers you need. To further expand this success, we’re planning to launch a second product very soon. One that not only helps you get the answers from your knowledge base but also from all of your team’s knowledge, scattered across various tools.

In this exciting phase, Slite is seeking an exceptional individual contributor to join our team as a Customer Success Manager.

What is my mission?

As Customer Success Manager you are working with our customer base to help them get the most out of Slite. You have a central role in the company and own the entire post-sales lifecycle. Your day to day focus will be on onboarding, enablement, risk mitigation, renewals and expansion. But the most exciting part, you will 100% own your role and can shape it in a way that you see fit.

The foundations for Customer Success are in place, we have positive net retention, and -we’re a bit biased here- we have the best customers. This unique opportunity allows you to shape the future of Slite and have a significant impact on our product(s) and our success. It’s perfect for a person who loves to build and thrives in a start-up environment.

In this role, your responsibilities will include:

• Running personalized onboardings for our key customers.
• Building and maintaining relationships with our key customers, and acting as a strategic consultant for them.
• Acting as the voice of the customer internally, bringing ideas and feedback to our strategic planning sessions.
• Working on enablement at scale for our customer base by running webinars, creating and maintaining resources, and consulting on in-app education.
• Proactively mitigating risk for our key customers by acting on triggers from our CSP.
• Owning the renewal and contract modification process for our key customers.
• Actively contributing to our NRR goals by identifying growth opportunities and creating tailored strategies for key customers.

What do I need?

• You have an entrepreneurial mindset and are at ease in a very fast-paced and rapidly changing environment.
• You have 3+ years of experience as a CSM working with MM and SMB companies.
• Your communication skills in written and spoken English are exceptional.
• You have a strong ability to quickly learn and adapt to change.
• You are a self-starter who loves to experiment and try new approaches.
• You have an eye for detail (and maybe even an interest in design).
• You’re creative, resourceful, autonomous, pragmatic, goal-oriented, and organized.

BONUS

• You have experience driving more commercial conversations.
• You’re proficient in one or more additional European languages.
• You have experience with building health scores or triggers in a customer success platform.

Benefits:

• Great remote habits: Started in remote, and still going strong, we strive to be an example of great remote habits. You won’t find endless stand-up and hours long meetings here. We work async and socialize in sync.
• Your work set up is covered: Working from home, we take care of your chair, monitor, desk and other appliances. More of a co-working person? Pick yours! Want both? No problem
• Vacation time: We know the positive impact of good holidays in remote. All employees across the world have 35 days off, plus your local bank holidays.
• We see each other 3+ times a year: Some see remote as a cold way of working. Not us. We foster strong human relationships through weekly rituals and gathering at least three times a year. Offslites allow everyone to gain ownership on what’s next and build stronger human connection.
• Compensation: Like any startup we’ll say we offer competitive compensations. This is how we do it: we built our salary model based on location, to always be in the top 25% offers of the local tech market. Our employees should feel at ease and rewarded.
• Got kids? So does 30% of the team. We’re used to it. Remote gives parents work flexibly, so they can combine great family life with ambitious work.
• Proper mental health support with Oliva: Everyone at Slite gets on-demand access to proper mental health support & emotional growth through Oliva. Whether you want to build resilience through a series of workshops or dive right in and start therapy, Oliva is there to help you feel and be your best self.
• Buy any book: Are you the type of person who’s always learning? We’ll give you a card to expense all the books you need. Enjoy!