Customer Success Manager (Remote)

Customer Success Manager | Neural Concept | Switzerland

### The Company

Meeting the challenges faced by today’s engineering organizations requires making computer-based intelligence the central paradigm of design processes. Our software exploits the power of deep learning to assist leading engineering teams to quickly design outstanding products. Where traditional physical solvers would take days or weeks to evaluate a single design, our neural network-based predictive models allow engineers to test and optimize design ideas in real-time.

The company was founded in 2018 in a top-notch AI lab at EPFL, Switzerland, and has completed more than 60+ industrial projects with the platform since then. It is 65+ employees strong and has already established solid and fast-growing revenues. Neural Concept is backed by venture capital investors who share our ambition of establishing our position as category-defining leaders.

### The Commercial Team

Our mission is to work closely with our customers and solve their most complex engineering challenges. We are a team of passionate, authentic, and goal-driven individuals who enjoy working together. We are committed to providing you with a supportive and welcoming work environment where you can grow both personally and professionally.

### What you will do

We’re looking for an engineer with a passion for sales— a professional who combines technical expertise with a talent for building customer relationships in a dynamic, commercial role. This position uniquely combines technical expertise with business acumen in the exciting field of Machine Learning. Join us in making a profound impact by guiding customers toward transformative business success, working with leading engineering companies across Europe and Asia.

You will develop towards these goals: 

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You will identify and develop new business opportunities
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You will be a strategic partner for your customers and enable them to scale
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You will ensure a high level of customer satisfaction
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You will work closely with internal teams to meet business objectives

### Who you are

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You hold a Master’s or PhD in Engineering, Computer Science, Math or Physics (strict requirement: we will not consider applications without an engineering background)
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You have business confidence, entrepreneurial spirit, and high energy
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You have experience in customer-facing roles, sales or managing key accounts
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You are familiar with CAD/CAE software
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You have a good understanding of Machine Learning and AI
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You are committed to a high level of professionalism and ethics
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You are fluent in both spoken and written English

### What you get

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A competitive salary and generous equity compensation plan – we are growing fast and want our employees to benefit from our growth
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Possibility to work remotely while still meeting your colleagues regularly at the office or during team events
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Work with people who care about you – we support each other and care about you so that you can shine
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Work with a world-class technology team – our engineers are top-notch. We aim for excellence!
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A stimulating environment where you can learn and grow professionally quickly
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The opportunity to contribute to the future of engineering and be part of a company with global ambitions – we believe that our product will change the future of many industries.

### Where you will be

Lausanne (Switzerland), hybrid schedule

Possible locations: Zurich, Munich

Travelling: We desire to be close to our customers and meet them regularly. This position might require up to 30% travelling to customer locations in Europe or Asia.

Start date: ASAP

Job Type: Full-time

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home