Customer Success Manager (Remote)

Location: Remote

About Us

Let’s Level Up is a venture-backed startup committed to empowering experts and organisations to build and expand their income and impact by creating their own online education businesses. We leverage cutting-edge technology and innovative approaches to revolutionise the online education industry.

Job Summary:

The Customer Success Manager will play a critical role in ensuring our customers’ success by providing expert guidance and support. This role requires a blend of customer success management experience, exceptional copywriting skills, and the ability to create and deliver impactful coaching offers and workshops. The ideal candidate is a proactive, strategic thinker with a proven track record of enhancing customer satisfaction and driving engagement.

Key Responsibilities:

1. Customer Success Management:

   – Develop and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded.

   – Act as a trusted advisor, providing strategic business or marketing guidance to help customers achieve their business goals.

   – Monitor customer health metrics, identify potential issues, and proactively address them to prevent churn.

   – Collaborate with cross-functional teams to ensure a seamless customer experience.

– Flag concerns immediately and supply resolutions to the Head of Customer Success.

2. Landing Page Copywriting:

   – Create compelling and conversion-focused copy for landing pages, emails, and other customer-facing materials.

   – Conduct A/B testing to optimise copy and improve engagement and conversion rates.

   – Stay updated on industry best practices and trends to continuously enhance copywriting effectiveness.

3. Coaching Offer Creation:

   – Design and develop comprehensive coaching programs tailored to the needs of our customers.

   – Create detailed coaching plans, including objectives, timelines, and key deliverables.

   – Develop supporting materials, such as guides, templates, and checklists, to enhance the coaching experience.

4. Workshops and Training:

   – Plan, organize, and conduct workshops and training sessions for customers on various topics related to customer acquisition, lead generation and marketing.

   – Develop engaging and interactive workshop content that addresses customer pain points and provides actionable insights.

   – Gather feedback from participants to continuously improve workshop offerings.

Qualifications:

– Bachelor’s degree in Business, Marketing, Communications, or a related field.

– Minimum of 3-5 years of experience in customer success, customer relations or customer service role 

– Proven experience in landing page copywriting with a portfolio of successful campaigns.

– Strong background in designing and delivering coaching programs and workshops.

– Excellent communication and interpersonal skills with strong client-facing experience. 

– Ability to think strategically and execute with attention to detail.

– Highly organized with the ability to manage multiple projects simultaneously.

– Proficiency in using CRM software and other customer success tools.

Desirable:

Experience in any of the below industries would be beneficial:

– Experience in the Online Education and E-Learning industry, with a deep understanding of course creation, student engagement, and digital marketing for educational products.

– Background in SaaS (Software as a Service) environments, emphasizing customer retention, product adoption, and churn prevention.

– Track record in Marketing and Advertising Industry

– Experience in Coaching and Consulting, with a strong focus on designing and delivering effective coaching programs and workshops.

– Familiarity with Technology Startups, showcasing adaptability, innovation, and strategic thinking in a fast-paced, dynamic environment.

Why Join Us:

– Opportunity to make a significant impact on customer success and company growth.

– Fast progression for the individual.

– Flexible working arrangements

– Collaborative and supportive team environment.

– Professional development opportunities to enhance your skills and career.

– Competitive salary and benefits package.

If you are a customer success expert with a knack for copywriting and a passion for coaching, we would love to hear from you. Apply now to join our team and help us drive customer success to new heights!