Customer Success Manager (Remote)

Customer Success Manager | P3 Recruitment | Australia

Are you or someone you know tired of the same routine in real estate administration or property management? Looking for a fresh, exciting challenge? The next big opportunity might be just around the corner!

This prop-tech company is revolutionizing the real estate industry with its cutting-edge, cloud-based payments platform. Agents are empowered to boost their cash flow and offer clients flexible payment options, including deferring marketing costs until settlement. For those ready to join a game-changing team, this is the place to be.

THE PERKS

• A permanent, full-time role offering stability and growth opportunities.
• Enjoy a consistent Monday to Friday schedule, 9am-5pm – no weekends!
• Work from a vibrant Pyrmont office in a dynamic and collaborative environment.
• Opportunity to join a dynamic, innovative team making a significant impact in the real estate industry.
• Full training and onboarding provided to set you up for success.
• WFH flexibility provided
• Attractive salary of $100k package on offer

THE ROLE

• Develop deep product expertise to become an internal expert, guiding merchants to maximise value from payment solutions.
• Manage the end-to-end customer journey, onboarding new customers and introducing existing clients to new modules.
• Highlight platform features that drive early value, ensuring clients achieve their goals efficiently.
• Foster strong, trusted relationships with clients to encourage advocacy and generate referrals.
• Promote cross-selling opportunities by identifying additional modules that meet current or future client needs.
• Minimise churn rates by driving product usage, ensuring renewals, and increasing client loyalty.
• Provide exceptional service to merchants, maintaining long-term relationships and enhancing client satisfaction.

THE PERSON

• Confident communicator with strong training and presentation skills.
• Skilled at building connections and facilitating effective discussions to see the bigger picture and develop tailored solutions.
• Results-driven with a focus on leveraging data and processes to achieve goals.
• Experienced in using CRM systems effectively and efficiently.
• Exceptional attention to detail with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong customer service ethic and customer-centric mindset, ensuring a superior client experience.
• Adaptable and responsive to change, able to work independently or collaboratively as part of a team.
• Exceptional written and verbal communication skills, maintaining uncompromising professional standards.
• Proactive in identifying and implementing process improvements to enhance efficiency and customer satisfaction.

Apply in Strict Confidence

This role is BRAND NEW today and is exclusive to P3 Recruitment. It is not to be confused with anything else advertised!

Submit your CV by hitting APPLY NOW or contact:

Sophie Jackson
Email: sophie@p3recruitment.com.au
Mobile: 0422 272 076

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home