Customer Success Manager (Remote)

Customer Success Manager
Ireland, Galway, Hybrid/Remote

Are you passionate about customer success and eager to make a real impact in the cybersecurity industry? Join a fast-growing leader in cybersecurity, providing innovative SaaS solutions to protect businesses worldwide. As a Customer Success Manager, you’ll be at the forefront of ensuring our clients achieve their goals, driving product adoption, and fostering strong, lasting relationships. Furthermore, enjoy remote working and flexible hours in a company which empowers you to work autonomously.

Key Responsibilities as a CSM:

• Engage proactively with MSP and Direct clients, developing Customer Success Plans to understand their needs, product utilization, and business objectives.
• Manage stakeholder relationships, ensuring a deep understanding of clients’ decision-making processes and goals.
• Collaborate across teams-including Tech Support, Product, Engineering, and Marketing-to ensure a seamless customer experience.
• Mitigate client risk by managing renewals, forecasting, and identifying at-risk customers to prevent churn.
• Provide industry insights to clients, driving feature adoption and identifying cross-sell opportunities.
• Maintain data accuracy and account management hygiene.
• Act as the voice of the customer, offering valuable feedback to senior stakeholders in Customer Success, Product, and Support.

What We’re Looking For:

• Proven experience as a Customer Success Manager or a related role, ideally with SaaS.
• Strong business acumen and understanding of client operating models.
• Relationship-building skills and a passion for technology.
• Ability to solve problems creatively and facilitate solutions.
• Self-motivated with excellent organizational skills and the ability to work independently.
• A team player comfortable working across multiple teams and hierarchies.
• Confident presentation skills tailored to diverse client personas.

Benefits & Culture:
Make an impact in a high-growth, private equity-backed company in the cybersecurity sector. Enjoy a collaborative, communicative work environment where ideas are encouraged and valued. Competitive compensation package, including: Company pension scheme, 24 days of annual leave, Income Protection scheme, Health insurance and paid sick leave, Active Sports and Social Club with year-round events.

Ready to take your career to the next level? Apply now to join a vibrant team as a Customer Success Manager and be a part of something big! Click apply or email your CV to paula.coffey@e-frontiers.ie