Customer Success Manager (Remote)

Customer Success Manager | Constant Security | Australia

About Us

Join our dynamic team and make a difference in the student accommodation sector. We are a leading company offering a rewarding work environment that values teamwork, innovation, and personal growth. We provide services to the Student Accommodation sector that includes onsite resources to keep residents safe and enhance their living experience. Team members are a natural extension of our customers’ operation; being onsite out of normal office hours to manage and respond to incidents; provide residents with a familiar point of contact; monitoring for signs and symptoms of intoxication, mental health and other indicators; ensuring rules are followed and monitor the security of premises.

The Role

We are seeking a dedicated and driven Customer Success Manager to join our team. Reporting to the Head of Customer Success, you will be responsible for leading the delivery of services in the student accommodation sector (PBSA, Residential Colleges and University owned), coordinating and managing operations for a customer portfolio. Your primary objective will be to maintain strong client relationships while ensuring the delivery of effective and efficient services. This role will involve representing Constant at industry events and providing proposals and presentations to prospective customers. The confidence to deliver training to team members and interstate travel to service clients and meet with staff.

Key Responsibilities

• Oversee staff recruitment, scheduling, resourcing, and equipment for each , ensuring highly skilled resources within budget to provide quality service.
• Monitor staff performance, fostering opportunities for personal and career development.
• Proactively manage and maintain client relationships, being the main point of contact for a portfolio of clients.
• Ensure all client contracts and sites have approved and up-to-date operating procedures in place.
• Manage relevant reporting systems, including preparation of weekly workflow and progress reports.
• Provide proposals for services and presentations to customers
• Deliver training to team members

About You

• Minimum of 5 years’ experience in a Customer Success or supervisory role.
• Experience in and understanding of the Tertiary Education and Student Accommodation sector. 
• Willingness and ability to travel to service clients.
• Knowledge and understanding of scheduling and quoting systems.
• Strong ability to multi-task, problem solve, and show initiative.
• Excellent verbal and written communication skills.
• Ability to build rapport with people from diverse backgrounds and age groups.
• Demonstrated ability to maintain confidentiality and privacy.
• Awareness of WHS legislation and manual handling procedures.

Benefits

• Join our team and enjoy a range of benefits:
• Competitive Salary: We offer a market competitive salary along with a car allowance.
• Great Team Environment: Be part of a supportive and dynamic team that values collaboration and innovation.
• Career Growth and Development: We are committed to your professional growth. We provide opportunities for training, personal development, and career progression.
• Supportive Culture: We pride ourselves on our supportive work culture that recognizes individual contributions and fosters teamwork.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to accommodate our team.

If you’re passionate about customer success, eager to contribute to a positive student accommodation experience, and ready to grow your career, we want to hear from you! Please click ‘Apply Now’ to send your resume.

We are an equal opportunity employer and encourage applications from all qualified candidates. 

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home