Customer Success Manager (Remote)

Job Description

About DuploCloud:

DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands of lines of code to automate well known operational workflows and compliance standards. DuploCloud is a venture backed company, Series-B funded by Mayfield Fund, WestBridge Capital and StepStone Group.

About the role:

DuploCloud is seeking a Customer Success Manager to oversee and drive multiple onboarding projects, ensuring that customers successfully adopt our solutions. The CSM will build trust with customers throughout the onboarding journey and ensure their long-term success with our product. A strong technical background in DuploCloud’s offerings, cloud technologies, and infrastructure is essential for this role. The ideal candidate will excel at project management, multitasking, and driving process improvements, all while enhancing the overall customer experience and fostering continued product adoption.

You will be a strong fit for this role if you have experience

• Collecting customer’s desired outcomes and expected deliverables at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey.
• Driving customer onboarding from kick off through the full implementation.
• Owning the development and management of the project plan, timeline and resources, implementing customer’s first use cases into production.
• Owning the internal cross functional collaboration to ensure a smooth implementation for customers.
• Establishing regular touch points with assigned customers, creating and maintaining a customer success plan, tracking success initiatives.
• Maintaining a comprehensive understanding of the platform, cloud provisioning and management, industry best practices, and common use cases.

Qualifications:

• 5+ years of prior experience in Customer Success in the cloud service, devops, or security and compliance, ideally with a technology consulting background and experience
• Strong knowledge of cloud technologies and infrastructure, including cloud platforms (AWS, Azure, GCP), Kubernetes, ECS and similar container orchestration technologies, Terraform and similar IaC technologies.
• Expertise in onboarding clients with engineering and security ops solutions, ensuring effective and compliant implementations.
• Proficient in customer management tools, project management tools and CRM software.
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical with strong problem-solving skills
• Strong project management experience & skills.
• Familiarity working with engineering teams

Compensation Philosophy:

At DuploCloud we recognize the value you bring, and our commitment to your success is reflected in a competitive compensation package tailored to your experience, location, and skills. In addition to our competitive compensation, we offer a comprehensive array of benefits designed to elevate your overall work experience.

Compensation Range

$120,000 $140,000 USD

Benefits:

• Remote flexible work options
• Employee assistance program (EAP)
• Medical, dental & vision benefits supplement
• Life & supplement life and Critical illness insurance
• Health Savings Account (HSA), Flexible Savings Account (FSA)

Note: DuploCloud Inc. is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. If you have a disability or special need that requires accommodation, please contact us at careers@duplocloud.net.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

The pay listed above is specific to California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington. The standard base pay range listed for this role may not be applicable to other locations.

Applicants may be required to sign a confidentiality agreement during the interview process. Applicants who receive job offers from DuploCloud Inc. will be asked to sign a confidentiality agreement, intellectual property disclosure, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at DuploCloud Inc. and wish to review a copy of the required documents prior to receiving an offer, you may request a copy from your Recruiter.