Customer Success Manager (Remote)

Supervisor: Senior Director, Customer Success Management

Department: Customer Success

Salary Range: (70,000 – )100,000, commensurate with qualifications and experience (Plus additional performance-based bonus)

Location: Remote – Preferred States: Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wisconsin.

Job Overview

In the capacity of Customer Success Manager (CSM), you will be instrumental in ensuring seamless onboarding, implementation, and retention for our valued customers. This role requires adept consulting to discern customer needs and applying your extensive product knowledge to meet those needs proficiently. You will engage with multiple internal teams, including R&D, Sales, Support, Marketing, and Customer Success, to champion the customer and propel ongoing enhancements in satisfaction and retention metrics.

Key Responsibilities

• Oversee the initial implementation and integration process, ensuring alignment with customer expectations.
• Propel product adoption across the customer base.
• Act as a customer advocate while collaborating with cross-functional internal teams.
• Formulate strategies to consistently elevate customer satisfaction and retention rates.
• Cultivate robust customer relationships, from end users to executive sponsors.
• Identify and assist in uncovering revenue growth opportunities.
• Work alongside the Finance department to facilitate the renewal process.
• Serve as a primary escalation point for customer issues.
• Demonstrate product expertise and support the Revenue team during the sales process by sharing real-world examples of customer success.

Required Skills

• Excellent oral, written, and presentation capabilities.
• Strong collaborative spirit and willingness to adapt and grow.
• Familiarity with SaaS environments and prior experience as a Customer Success Manager preferred.
• Knowledge of the Food and Beverage industry and/or Supply Chain is an advantage.

Qualifications

• Bachelor’s degree (B.S. or B.A.).
• 3 to 5 years in a client-facing role, with prior experience in consulting, customer service, or support.
• Successful completion of a background screening process, including employment verifications and criminal searches.

Career Growth Opportunities

We are dedicated to fostering a culture of internal advancement, providing opportunities for professional development and career progression.

Company Culture And Values

Founded in 2008, we are a global technology company that links people and information to enhance organizational efficiency. Our culture prioritizes collaboration and innovation, creating a flexible work environment that empowers employees to contribute to meaningful solutions for consumer brands.

Compensation And Benefits

• Comprehensive health, dental, vision, life insurance, AD&D, STD, and LTD coverage, alongside supplemental options.
• Fully remote working model.
• Flexible paid time off available from the start of employment.
• A 401(k) plan with company match to support your financial future.
• Company-paid volunteer days.
• Equal employment opportunities for all employees and candidates, ensuring a workplace free from discrimination.

Employment Type: Full-Time