Customer Success Manager (Remote)

Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

So, when you think of Ideagen , think of it as the silent teammate that’s always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

We are seeking a Customer Success Manager in the Miami FL area responsible for serving as trusted ambassador to our Maritime clients for our Tritan Software Product.

Responsibilities

• Be a trusted advisor that has a deep understanding of the client’s needs and priorities to develop strategic initiatives using the Tritan Software products and services.
• Ownership of the client relationship and lead value-focused engagements at all client organization levels.
• Expert knowledge on the Tritan Software products suite and professional services to support clients in reaching their business goals while promoting value added solutions contributing to profits.
• Manage strategic initiatives with varied deadlines, delegate technical and non-technical tasks, achieve and measure outcome success.
• Lead MBR and QBR presentations consisting of valuable analytical data and findings to identify areas of opportunity and solutions.
• Lead playbooks on strategy focused priorities such as retention for successful and continuous renewals.
• Coordinate cross-functional communications with internal and external teams to achieve the success of an initiative and/or client objective.

Skills And Experience

• 5+ years in successful client or account management roles demonstrating strong client satisfaction and project management skills with enterprise-level accounts.
• Ability to manage client relationships, including assessing, communicating and managing client needs.
• Ability to learn enterprise software products and achieve a high level of aptitude in product understanding and client functionality.
• Excellent verbal and written communication, organizational, and time management skills.
• Ability to effectively communicate general technical concepts to technical & non-technical parties.
• Experience with software as a service is preferred.
• Experience working in clinical, safety, or maritime/shipping is a plus.

Behaviors

• Ambitious – Drive, Planning & Execution
• Adventurous – Flexibility, Resilience & Savvy thinking
• Community – Collaboration & Communication