Customer Success Manager Wfh (Remote)

Are you driven by a passion for building impactful relationships and ensuring client success? We are on the lookout for an enthusiastic Customer Success Manager to support approximately 300 small school districts, primarily within the Mountain Time Zone. In this position, your primary focus will be to enhance customer satisfaction, retention, and growth through proactive relationship management and consultative selling approaches.

Key Responsibilities

• Develop and nurture trust-based relationships with key stakeholders to secure long-term success.
• Monitor and enhance customer health metrics, ensuring a minimum of 80% of accounts remain within the “green” zone.
• Evaluate client needs and product utilization to formulate customized account strategies.
• Identify and pursue upselling and cross-selling opportunities to meet revenue expansion goals.
• Provide exceptional service to create customer advocates, encourage testimonials, and secure referrals.
• Proactively address client needs, resolving issues, and enhancing overall engagement.
• Create and implement comprehensive plans to optimize growth opportunities and mitigate risks.
• Collaborate closely with sales, marketing, and product teams to align objectives and improve the customer experience.

Required Skills

• Proven achievement in positions such as Account Executive, Account Manager, or Customer Success Manager, ideally within the EdTech sector.
• Familiarity with K-12 education or administration is highly beneficial.
• Proficient in utilizing CRM and customer success platforms to strengthen relationships and increase efficiency.
• Excellent communication skills with the capacity to build trust and customize messaging for diverse stakeholders.
• Resilient, results-driven, and a strategic problem-solver with a focus on growth.
• Sales proficiency and a history of generating revenue through effective upselling and cross-selling strategies.

Qualifications

• A minimum of 3 years of experience in customer success or account management roles, preferably in the EdTech industry.
• Strong communication and interpersonal abilities.
• Capability to analyze customer data and implement strategies effectively.
• A Bachelor’s degree in Business, Education, or a related field is preferred.

Career Growth Opportunities

We are committed to your professional development and offer a generous annual development stipend of $1,000 to support your continuous learning and skill enhancement.

Company Culture And Values

We foster an inclusive and collaborative work environment that values client relationships and aims to create a supportive atmosphere for our customers.

Compensation And Benefits

• Competitive salary: Up to $125,000 per year, with performance-based incentives.
• Comprehensive benefits package: Includes health, dental, vision insurance, and a 401(k) plan with matching.
• Work-life balance: Unlimited vacation, paid holidays, summer half-days, and a paid week off at year-end.
• Parental support: 12 weeks of fully paid parental leave.

Employment Type: Full-Time