Customer Success Representative (Remote)

Customer Success Representative | Enroute | Mexico

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

We are looking for a proactive and customer-focused Customer Success Representative to join our team and work closely with a new client. This role will serve as the first point of contact for customers, ensuring they receive exceptional service and support. The ideal candidate will possess strong communication and problem-solving skills and be eager to learn and understand the product and system in depth.

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Exceptional verbal and written communication skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability and willingness to quickly learn and adapt to new systems and processes.
• Highly organized and able to manage multiple customer interactions efficiently.
• Experience with issue triage or customer support prioritization is a plus.
• Previous experience in customer service or a related field is preferred.
• Basic technical knowledge is a plus but not required.

Responsabilities

• Be the main customer contact for inquiries and issue resolution.

• Troubleshoot and resolve customer concerns promptly.
• Prioritize and triage issues, routing them as needed.
• Collaborate with teams to address complex cases.
• Maintain accurate records and provide feedback for improvement.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home