Customer Success Sales Assistant (Remote)

Location: Remote (EST Time zone)

Salary Range: up to 1500 USD

Work Schedule: Monday – Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a motivated and organized Customer Success & Sales Assistant to support our operations in customer satisfaction, follow-ups, CRM management, and scheduling tasks. You will play a key role in maintaining customer relationships, tracking estimates, and helping us grow by ensuring high-quality control after job completions.

Key Responsibilities:

• Post-Job Quality Control: Follow up with customers post-job completion to ensure satisfaction, request reviews, and send invoices if necessary.
• Estimate Follow-Up: Track outstanding estimates, follow up with customers to close deals, and manage all information in our CRM systems (Workiz, GoHighLevel).
• Process Documentation: Document processes for consistency and scalability in future operations.
• Customer Communication & Scheduling: Assist with customer communications, scheduling, and coordinating technician appointments.
• Lead Research & Outreach: Research potential clients and schedule appointments for properties in need of services based on provided data.

Qualifications:

• Proficiency with CRM tools (Workiz, GoHighLevel) or willingness to learn.
• Strong verbal and written communication skills.
• Organizational skills with attention to detail.
• Ability to handle phone calls, emails, and customer inquiries with professionalism.
• Experience in customer service or sales-related roles.
• A positive attitude, a team player, and willingness to learn and grow.

Nice-to-Haves:

• Familiarity with Asana, Monday.com, Notion, or other project management tools. CRM experience.
• Experience managing customer relationships or sales pipelines.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.