Customer Success Specialist Health Tech (Remote)

Why Consider This Job Opportunity

• Salary up to $24/hr
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Flexible remote work option for residents of Florida, Georgia, and North Carolina
• Engaging responsibilities that involve troubleshooting and client interaction

What To Expect (Job Responsibilities)

• Deliver tailored onboarding experiences, including unboxing, activation, and app navigation for clients and their members
• Serve as a point of escalation for partners, providing guidance on program-specific and eligibility-related queries
• Oversee logistics for orders, exchanges, refunds, and warranty replacements
• Troubleshoot and resolve software issues effectively
• Collaborate with operations and customer success teams to ensure consistency and efficiency across all client interactions

What Is Required (Qualifications)

• Minimum of 3+ years of experience in a Customer Success role
• Previous experience in enterprise customer support, particularly in Health Tech or technology
• Strong troubleshooting abilities for software and hardware issues
• Proficiency in tools like Netsuite, CRM platforms, and ticketing systems
• Clear and empathetic communication skills with a focus on building strong client relationships

How To Stand Out (Preferred Qualifications)

• Experience managing logistics, workflows, and multiple projects in a fast-paced environment
• A problem-solver with a passion for delivering exceptional service and building trust

#HealthTech #CustomerSuccess #RemoteWork #CareerAdvancement #ClientSatisfaction

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