Customer Support Agent (Remote)

Please pay attention to the fact that the basic schedule is 2/2 16:00 – 04:00 CET (Adjusted with the Daylight Savings, March 30, 2025, will move to 17:00 – 05:00 CET)

TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.

Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. TripleTen is a remote-first organization, mirroring our students who complete our bootcamps in a remote environment.

We are looking to hire a Customer Support Agent to help students from our international cohorts (mainly from the USA) throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please note that to apply for this position, you will be required to to record a video via Hireflix platform (in addition to your resume). Thank you for your understanding!

Requirements:

• Advanced level of English (C1);
• To be customer-oriented, enjoy helping people, and be able to multitask;
• A general understanding of the IT industry and programming languages such as HTML, CSS, JavaScript, Python.
• A diverse and close-knit global team spread across the US, Israel, Serbia, Georgia, Armenia, and more.

What you will do:

• Help students by answering their questions in chat rooms and mail channels;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

What we can offer you:

• $1k – $1.1k payment on a monthly basis;
• 
  2/2 16:00 – 04:00 CET (Adjusted with the Daylight Savings, March 30, 2025, will move to 17:00 – 05:00 CET);
• A comfortable digital office. We use modern digital tools — Google Workspace, Slack, Jira, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
• A diverse and close-knit global team spread across the US, Israel, LatAm, Serbia, Georgia, Armenia, and more.

Disclosures:

• At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities.

**This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.