Customer Support And Social Media Assistant (Remote)

Customer Support And Social Media Assistant | G & B Windows LTD | South Africa

Job Title: Remote Administrative Assistant (Customer Support and Social Media)

Location: Remote (South Africa)

Company Head Office: London, UK

We are a London-based window company looking for a dedicated and detail-oriented Remote Administrative Assistant to join our team. The ideal candidate will be based in South Africa, ensuring optimal time zone alignment with our UK office. This is a remote position, and you will be responsible for supporting various administrative functions, including customer service, data entry, and social media management.

Key Responsibilities:

• Provide exceptional customer service by handling customer inquiries via phone, email, and other communication platforms.
• Assist in managing social media accounts by creating posts, responding to messages, and engaging with our online community.
• Conduct data entry for customer satisfaction forms and maintain accurate records upon completion of orders.
• Collaborate with the UK-based team via Microsoft Teams and other online tools to ensure smooth communication and task completion.
• Perform general administrative duties, including scheduling, document management, and reporting.
• Respond courteously and professionally to customer queries, ensuring a positive customer experience at all times.
• Support the team with other ad-hoc administrative tasks as needed.

Requirements:

• Must have access to a laptop or computer with a reliable internet connection.
• Proficiency in Microsoft Teams and other Microsoft Office tools (Word, Excel, etc.).
• Excellent customer service skills with a focus on courteous and professional communication.
• Knowledge and experience in social media management (Facebook, Instagram, etc.).
• Strong organizational skills with a keen attention to detail.
• Ability to work independently and manage time effectively.
• Prior experience in an administrative or customer service role is preferred.

Benefits:

• Work remotely with flexible hours that align with the UK working day.
• Opportunity to develop customer service and social media skills within a growing company.
• Collaborative and supportive team environment.

If you are organized, courteous, and looking for a remote role where you can make a difference, we would love to hear from you!

Please submit your CV and cover letter for consideration.

Job Type: Full-time

Pay: R75 000,00 – R120 000,00 per year

Application Question(s):

• Can you describe when you handled a difficult inquiry? How did you resolve it?
• How do you organise and prioritise tasks when juggling multiple responsibilities?
• How do you ensure clear and courteous communication when dealing with customers remotely?

Language:

• English (Required)

Application Deadline: 2024/10/30

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home