Haptik
Customer Support Associate Fluent In Portuguese (Remote)
Customer Support Associate Fluent In Portuguese | Haptik |India
What we want to accomplish and why we need you?
Having reached over 500 million devices, and processing over 7 billionconversations till date, Haptik is one of the world’s largestConversational Commerce companies. We have built a robust set of technologytools that can enable any kind of conversational application, and are atthe forefront of the paradigm shift of interaction from clicks to...
Customer Support Associate Fluent In Portuguese | Haptik | India
What we want to accomplish and why we need you?
Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world’s largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.
In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.
To know more about the Life-at-Haptik, do check out this ~3.5 minutes video : Life at Haptik
What are Haptik’s Core Company Values:
Ownership: You ensure things get done, get done on time, and get done correctly.
Perseverance: You are resilient against setbacks, sticking with things until you succeed.
Agility: You are able to adapt to change without losing momentum and vision.
Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
Integrity: You are trustworthy and always do the right thing, no matter how easy or hard
Company Description
Interakt is the leading WhatsApp Business Platform for small businesses in India, having helped over 25000+ SMBs streamline sales and communications on WhatsApp, and processed billions of conversations to date. Interakt has been at the forefront of conversational commerce and has helped transform conversations into sales on WhatsApp. Our WhatsApp API solution can be customized to suit any and every business’s needs. With a 150 member strong team, Interakt is truly poised to lead the Conversational Commerce in India.
Become part of the future of Conversational Commerce with Interakt – come and join us! We are on the lookout for a dynamic individual to join the Customer Support Team.
Role Description
This is a REMOTE ROLE for a Portuguese Speaking/Reading/Writing Customer Support specialist at Interakt, a product by Jio Haptik. The role will involve providing customer support in Portuguese and English, ensuring customer satisfaction, handling technical support queries, and utilizing analytical skills to resolve issues efficiently. Customer support will be provided via Phone Calls, Email Ticketing and WhatsApp
Qualifications
Customer Support and Technical Support skills
Interpersonal Skills and Customer Satisfaction experience
Analytical Skills
Fluency in Portuguese and English
1+ years experience in a similar customer support role
Ability to multitask and prioritize customer needs
Strong problem-solving abilities
Knowledge of CRM systems is a plus
Job Timings
9:00 AM to 6:00 PM BRT
or 5:30 PM to 2:30 AM IST
