Customer Support Engineer West Coast (Remote)

Are you ready to join a leading global technology company that’s reshaping the future of manufacturing? At Nano Dimension (Nasdaq: NNDM), we’re disrupting traditional methods and driving innovation with cutting-edge Industry 4.0 solutions. We’re looking for a talented and passionate Customer Support Engineer to join our team and play a pivotal role in supporting our customers in the USA and Canada.

What We Offer

• A dynamic, fast-paced environment at the forefront of technological innovation.
• The opportunity to work with advanced manufacturing technologies, including proprietary 3D printers and robotics systems.
• A collaborative team committed to pushing boundaries and achieving excellence.
• National and international travel opportunities for training and customer support.

Your Role

As a Customer Support Engineer, you’ll provide exceptional technical support for Nano Dimension’s customers. You’ll work closely with our Customer Success team to troubleshoot issues, deliver on-site and remote support, and enhance user experience. This role involves a mix of technical expertise, customer interaction, and cross-functional collaboration.

Responsibilities

• Service Nano Dimension printer systems across North America.
• Provide technical support via on-site visits, remote troubleshooting, and hotline support.
• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair.
• Train customers on system operation and maintenance.
• Manage administrative tasks such as inventory, trip planning, and service reports.
• Collaborate with engineering teams to address unique cases and provide product feedback.

Contribution

What We’re Looking For:

Education: Bachelor’s degree in Mechanical Engineering or a related field.

Experience

• At least 5 years in technical customer support.
• At least 3 years in field service or related technical roles.

Skills

• Strong interpersonal and problem-solving skills.
• Proficiency with test equipment, hand tools, and technical documents.
• Excellent verbal and written communication.
• Additional Requirements:
• US citizenship highly desired.
• Knowledge of electronics manufacturing or PCB assembly is a plus.
• Willingness to travel nationally and internationally 50%-70% of the time.

Location:

• Preferably based in the Midwest.

Why Join Nano Dimension?

Nano Dimension is a global leader in advanced manufacturing. By joining us, you’ll be part of a team that’s revolutionizing the way cognitive connected products are made. You’ll have the chance to grow your career, solve challenging problems, and work with some of the brightest minds in the industry.

Apply Now! If you’re excited about this opportunity and meet the requirements, we want to hear from you! Submit your application today and become part of a company that’s redefining the future of manufacturing.

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