Customer Support M F (Remote)

Customer Support M F | Five Star Call Centers | UnitedStates

We are looking for people who enjoy helping seniors in ourcommunity. Youwill be assisting with inbound support calls. You will beutilizing salesforce to create support tickets (when needed), assisting...

Customer Support M F | Five Star Call Centers | United States

We are looking for people who enjoy helping seniors in our community. Youwill be assisting with inbound support calls. You will be utilizing salesforce to create support tickets (when needed), assisting with password resets, and providing general support in the new pay system.

Qualifications

1 year of customer service or customer support experience required
1 year of previous call center or office background experience required
Technical savvy (can toggle between multiple programs and dual monitors)
Previous remote work from home experience a plus
Previous Salesforce experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Excellent attention to detail and accuracy
Strong interpersonal and communication skills
Effective time-management skills
Ability to handle demanding customers while remaining calm and professional
Demonstrated ability to deliver world-class customer service consistently
Contributes to team efforts by achieving related results as needed
Must be able to work independently in a remote work environment
Proficiency with screen-sharing software and general office technology

Responsibilities

Password Resets

Will provide steps on how to reset and send reset password links to the participants

Provide General Support on the Client’s pay system

Will provide steps to help the participants navigate to the specific areas they will need to be updating.

Send support tickets

Utilizing salesforce, sending support tickets for issues/items they are not able to assist with

Must have patience to help support callers with non technical skills
Good attendance
Follows processes thoroughly

Pay & Benefits

Starting pay -$14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours – Set Shift 9:00am-6:00pm (EST) Work Days – Mon-Fri
Paid Training – Typically 1weekin length from 9:00am-6:00pm Mon-Fri (EST)
Status – Full Time 40 hours

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home