Aspire Software
Customer Support Manager (Remote)
Customer Support Manager | Aspire Software | Canada
Customer Support Manager – Remote – Canada
We are hiring at Bluebird and Rentall for a Customer SupportManager to join our team!
Here is some more information about ourbusiness(es):
Bluebird and Rentall are both part of Valsoft Corporation, an investmentcompany that buys, enhances, and grows software businesses providing...
Customer Support Manager | Aspire Software | Canada
Customer Support Manager – Remote – Canada
We are hiring at Bluebird and Rentall for a Customer Support Manager to join our team!
Here is some more information about our business(es):
Bluebird and Rentall are both part of Valsoft Corporation, an investment company that buys, enhances, and grows software businesses providing mission-critical services. Both companies sell software in the car rental industry.
About Rentall: At Rentall, we’re on a mission to be the SaaS solution of choice for rental operators looking for growth and stability in a disruptive sector. We have extensive experience in the rental industry, so we understand the challenges that rental businesses face. That’s why RENTALL was designed to be one of the broadest, most adaptable, and continuously evolving software solutions in the market.
About Bluebird: Bluebird Auto Rental Systems has been a leading provider of software for the vehicle rental and dealership service loaner industry since 1982. The original auto rental division of Bluebird Systems in Carlsbad, CA was spun off into its own company in 1993 as Bluebird Auto Rental Systems, L.P. and moved to Morris County, New Jersey. In 2018, Bluebird joined the Aspire Group, bringing Aspire into the car rental management vertical.
About the Role:
We are seeking a highly motivated and experienced Customer Support Manager to join our team. The ideal candidate will be responsible for leading our client service department and ensuring that our clients receive the highest level of satisfaction. As the Customer Support Manager, you will oversee a team of client service representatives, set performance goals, and implement strategies to improve customer service processes.
What your day will look like:
- Lead and manage a team of client service representatives to ensure the delivery of excellent customer service.
- Develop and implement strategies to enhance the overall client experience.
- Set performance goals and KPIs for the client service team and monitor their progress.
- Handle escalated client issues and provide timely resolutions.
- Conduct regular training sessions to ensure that the client service team is equipped with the necessary skills and knowledge to assist clients effectively.
- Collaborate with other departments, such as sales and marketing, to address client needs and improve service offerings.
- Analyze client feedback and data to identify areas for improvement and implement necessary changes.
- Stay up to date with industry trends and best practices in client service.
About You:
- Bachelor’s degree.
- Proven experience in a client service or customer support role, with at least [5] years in a managerial position.
- Excellent leadership and communication skills.
- Strong problem-solving abilities and the ability to handle difficult client situations with tact and diplomacy.
- Experience in developing and implementing client service strategies.
- Proficiency in CRM software and other relevant tools.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
For information about Bluebird and Rentall, please visit our websites at Car Rental Software System for your Car Rental Business (barsnet.com) and Car Rental Software: Leading Auto Rental Software | RENTALL (rentallsoftware.com)
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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