Customer Support Sales Mitarbeiter In (Remote)

Job ID: 267121

Date posted: 02/12/2024

Who you are

Are you passionate about providing exceptional customer support and have a knack for sales? At IKEA, we’re looking for a dedicated Customer Support Sales Employee to join our team. If you thrive in a dynamic environment and are language talent, we would love to hear from you!

• Strong knowledge of home furnishing design
• Expert knowledge of relevant digital planning and sales tools and how to visualize attractive complete home furnishing solutions
• Strong knowledge of general remote customer behavior across channels as well as of remote customer engagement
• Strong commercial mindset and ability to steer sales in a polite, friendly and trustworthy way
• Ability to understand and build on customer needs to proactively offer creative, complete home furnishing solutions that exceed customer expectation
• Strong selling skills and ability to adapt communication depending on situation and customer needs
• Ability to work with modern tools and systems in a dynamic retail environment handling more than one task at the time
• Ability to communicate correctly, confidently and clearly in German and French across channels
• Passion for meeting customers and understanding their life at home
• Energized by creative thinking and finding new ways
• Enjoy working with technology that enables distance engagement in a remote fast-paced and future-oriented environment
• Passionate about detailed knowledge and a desire to further develop
• You like to speak several languages on a daily basis, have excellent language skills in German and French (speaking and writing). English and any other national language are a plus.

What you’ll be doing day to day

In this role, you will:

• Provide qualitative customer support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
• Offer complete home furnishing solutions, demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales
• Visualize complete attractive home furnishing solutions that matches the unique prerequisites and needs for the specific customer, demonstrating expert skills in advanced digital planning tools, in order to exceed customers expectations and maximize sales
• Find and present the best solution for the customer, demonstrating expert knowledge on certain complex range and/or service areas
• Make use of remote proactive selling techniques in the customer contact to contribute to growth and sustained long-term profitability
• Steer sales and the customer meeting to balance customer needs and business goals
• Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
• Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
• Capture relevant customer insights to enable other parts of IKEA to improve the customer experience

Good to know

At IKEA we pay fixed monthly salaries. That means that whether you are on holiday or take time off in lieu of overtime, your salary will be the same.

There are many ways to say, “thank you”. The benefits from IKEA are part of that and benefit you too!

Besides 15% staff-discount you benefit from 28 holidays (based on 100%), eight weeks paternal leave, four months maternal leave, contributions to public transport tickets or free on-site parking, full access to the LinkedIn Learning platform, discounted meals in the staff canteen, and the IKEA bonus system.

At IKEA you find endless opportunities to develop yourself. We support our co-workers, who are interested, to change teams or roles and to realise their ideas.

If you feel spoken to, click on “apply now” and let us know through your documents why you are motivated to fill this role. We look forward to hearing from you!

After a first selection we will contact you and – if we think there might be a match – discuss the next steps.

We continuously examine all applications and discontinue the hiring process as soon as we have found the right candidate. Therefore, please submit your application as soon as possible.