Customer Support Specialist Ii (Remote)

About Us

We are a distinguished baking company with a proud heritage extending back to 1790. Our mission is to inspire and educate bakers at all levels through diverse media channels and comprehensive educational programs. We believe in strengthening communities by enhancing access to wholesome foods and nurturing connections. Our commitment to quality and sustainability is reflected in our responsible sourcing practices and our “never bleached” promise. As a certified B Corporation, we proudly leverage our business as a catalyst for social and environmental good. Our flour, sourced and milled exclusively in the United States, is crafted from the finest non-GMO ingredients. We foster a culture of inclusivity and recognition in our 100% employee-owned company, where each team member’s contributions are valued.

Job Overview

As a Customer Support Specialist II, you will serve as the primary liaison for our customers, addressing their inquiries, assisting with orders, and resolving technical issues to ensure a top-tier customer experience. Your role is integral to nurturing relationships and delivering exceptional support to our community of bakers.

Key Responsibilities

• Deliver exceptional service to a diverse clientele in a dynamic environment across multiple communication platforms.
• Employ strong problem-solving skills to achieve first-contact resolutions and maintain high levels of customer satisfaction.
• Manage customer orders and account details using various software tools efficiently.
• Facilitate customer registrations for both online and in-person baking classes.
• Assist customers in navigating our website and troubleshoot any technical challenges.
• Represent our brand by educating customers about our heritage, products, values, and positive community impact.
• Undertake additional duties as assigned.

Required Skills

• Exceptional verbal and written communication abilities for effective customer interactions.
• Strong problem-solving aptitude to address customer concerns promptly and creatively.
• Empathy and patience to build rapport with customers and manage challenging situations with care.
• Collaborative team spirit to work effectively with internal departments for a seamless customer experience.

Qualifications

• Minimum of 3 years of experience in customer service, retail, sales, hospitality, or related fields.

Career Growth Opportunities

Our organization prioritizes personal and professional development, empowering employees to enhance their skills in customer support and baking education while contributing to a positive workplace culture.

Company Culture And Values

As an inclusive and employee-owned company, we are committed to valuing every team’s member contributions. Our ethos as a B Corporation drives our dedication to using business as a force for good, promoting sustainability and community engagement.

Compensation And Benefits

We offer a competitive compensation package that includes comprehensive benefits such as medical, dental, vision, company-paid short- and long-term disability, life insurance, paid parental leave, paid time off, 401(K) with a company match, and participation in the Employee Stock Ownership Plan (ESOP).

Location:

This is a hybrid role, blending remote work with occasional onsite presence in White River Junction, VT, approximately three times per quarter. Ideal candidates should reside within a 2-3-hour commuting distance from our offices.

Equal Employment Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected characteristics. We provide reasonable accommodations to qualified individuals with disabilities throughout the application process.

Apply Today

We welcome you to join our team and be a part of our mission to spread the joy of baking. There’s a place for you at our table!

Employment Type: Full-Time