Customer Support Specialist Insurance | RECRUITERS | Worldwide

The world’s largest marketplace for connecting people seeking short and long-term homestays and travel experiences is looking for a Customer Support Specialist to join their team.

Our client is seeking a highly motivated and experienced Customer Support Specialist to become a key member of their European Intermediary Customer Support team

This role will be the key connection between our European Insurance Intermediary and customers, providing exceptional service and support.

The ideal candidate will have a background in insurance, with a focus on customer-facing roles and complaint handling.

If you are passionate about delivering excellent customer service and want to grow within a dynamic and supportive environment, we encourage you to apply.

Sounds great! What will my day-to-day look like?

• Engage directly with customers through various channels (phone, email, chat, etc.)
• Identify and assess customer needs to provide the best solutions
• Advocate for customers and ensure their interests are well-represented
• Collaborate with colleagues and outsourced service providers to resolve customer support issues
• Assist in the investigation and resolution of customer complaints
• Escalate complex queries and complaints in accordance with internal procedures
• Maintain accurate records of customer interactions in line with business and regulatory requirements
• Support Senior Customer Support Representatives and management as needed
• Perform other duties as directed by management

What do I need?

• A recognised qualification under the Central Bank of Ireland’s Minimum Competency Code (APA, CIP, ACII, FCII, QFA, LCOI, or equivalent)
• Minimum of 3 years of experience in a customer-facing role within an insurance intermediary or insurance contact centre
• Strong knowledge of general insurance products and the insurance sales process
• Experience in handling customer complaints is an advantage
• Fluent in both French and English; additional language skills (e.g., Spanish) are a plus
• Proficiency in Microsoft Office and/or Google applications
• A degree or 2+ years of customer service experience
• A positive attitude with the ability to influence and inspire colleagues
• Strong communication and interpersonal skills
• A customer-first mindset with a focus on finding solutions

Additional Information:

The successful candidate will be required to comply with the Central Bank of Ireland’s Fitness and Probity Standards for this role.

This opportunity is an 8-month contract, office work.

If you would like to know more about this role, you can reach me at anamarija.bratovic@recruiters.ie You can also apply using the “Apply Now” button below.

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Job Type: Full-time

Pay: €48,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home