Customer Support Specialist (Remote)

As a Customer Support Specialist, you will be the first point of contact for valued customers. You will assist with a variety of inquiries, including billing questions, technical troubleshooting, and general service inquiries, ensuring that customers receive exceptional support. This role provides an opportunity to work in a dynamic, fast-paced environment, addressing a wide range of customer needs and challenges. Create your profile to apply to be considered for this opening, and also become listed on our site for other opportunities! This is a full-time hybrid or remote role based out of the NYC metro area.

Responsibilities:

• Respond to customer inquiries via phone, chat, email, or other channels, addressing issues related to billing, product/services, technical support, and more.
• Assist customers with technical problems or service interruptions, guiding them through troubleshooting steps or escalating complex issues when necessary.
• Update customer accounts and document interactions in the CRM system to ensure accurate service history and follow-up actions.
• Offer upsell and cross-sell opportunities when applicable, ensuring customers are informed of new services, features, and promotions.
• Work closely with internal departments (sales, tech support, billing) to resolve customer concerns and improve service quality.

Qualifications:

• One year of professional customer service experience.
• Ability to clearly and professionally communicate with customers, both verbally and in writing, with a focus on empathy and problem-solving.
• Comfort with using computers and a CRM system. Fast typing skills and the ability to simultaneously hear/receive information via the phone and type it into the system.
• Ability to think critically and creatively to resolve customer complaints or technical issues in a timely manner.
• Comfortable working in a fast-paced environment, balancing multiple tasks while prioritizing customer needs.

Benefits:

If hired directly, access the benefits offered by the hiring employer.

If hired as a temporary W-2 employee through GloballyHired, benefit from a comprehensive healthcare package, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans. Additionally, enjoy access to dental, vision, life insurance, Accidental Death & Dismemberment (AD&D) coverage, and 401(k). Choose from convenient weekly or monthly plan options to suit your needs.

Join Us:

This is a post inviting jobseekers to apply to be considered to be part of GloballyHired—a new way to find work. This role is actively being recruited by one of our clients on GloballyHired—don’t miss your chance to be considered!

GloballyHired is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, GloballyHired follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes.