Customer Support Specialist Wfh (Remote)

We are a leading healthcare solutions provider dedicated to enhancing patient care through innovative medical technologies. At Delta Medical Systems, we pride ourselves on delivering exceptional service and support to our valued customers.

Your Role

Are you a proactive problem-solver with a passion for customer service? Join our dynamic team as a Customer Support Specialist at our fast-paced Customer Support Center in Brookfield, Wisconsin. In this role, you will play a crucial part in responding to customer inquiries and supporting our field engineers. Your responsibilities will include managing service requests, processing purchase orders, coordinating shipments, and providing administrative support to ensure efficient service delivery.

Work Schedule

Monday-Friday, 8:00 AM-5:00 PM with the opportunity for a hybrid remote schedule after completing initial training.

Responsibilities

Respond promptly and professionally to inbound customer inquiries and service requests.

Facilitate communication between customers and field engineers, ensuring smooth service delivery.

Prepare accurate parts and labor quotes and maintain proper documentation.

Coordinate purchasing, shipping, and receiving activities for equipment and parts.

Review and maintain service records and documentation for accuracy and compliance.

Process service contracts and related invoices efficiently.

Collaborate effectively with internal teams and external stakeholders.

Consistently achieve or exceed established metrics for service quality.

Uphold company guidelines and quality policies, fostering a culture of continuous improvement.

Qualifications

Bachelor’s Degree in a related field preferred.

3-5 years of experience in field service support or customer service.

Strong ability to work independently and collaboratively within a team environment.

Exceptional organizational and problem-solving skills.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Ability to occasionally lift up to 30 pounds.

Excellent verbal and written communication skills.

Benefits

At Delta Medical Systems, we value our employees and offer a competitive compensation package including:

Competitive salary based on experience.

Comprehensive benefits package: medical, dental, vision, disability, and life insurance.

401(k) retirement plan with company matching.

Generous vacation and personal time, including paid family leave.

On-site workout facility.

Hybrid remote work options post-training.

Education assistance and opportunities for career advancement.

Equal Opportunity Employer

Delta Medical Systems is an equal opportunity employer committed to diversity and inclusion. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, or any other characteristic protected by law.

Employment Type: Full-Time