Customer Tech Support Assistant (Remote)

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions.

If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre network nationwide. You can make a real difference for all our futures as part of the hard working team that are at the forefront the Full Fibre broadband revolution.

Main Purpose of the Role and Key Responsibilities…

As one of our dedicated and friendly Customer Tech Support Assistants you will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct technical troubleshooting.

We want our customers to love what we do and recommend us to everyone they know, and you will be in the front line and be the voice of Zzoomm, with the power and support to surprise and delight our customers. Even better, if you are a Zzoomm customer yourself you will be able to speak with great experience!

Your role will center around prioritising customer issues that may come via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.

You’ll know how to…

• Manage your workload in a busy customer care environment
• Answer customers queries through a variety of channels – telephone, chat session, e-mail
• Prioritise and fix customer issues – starting with the most pressing technical connectivity problems, installation booking/rescheduling and billing issues
• Deal with questions surrounding technical troubleshooting
• Assist people in a way that uses language they understand
• Make customers feel valued and listened to
• Communicate across different departments to find answers
• Remain calm when dealing with stressed customers
• Work quickly but accurately when dealing with queries

Previous experience of working for a broadband provider would be advantageous but is not compulsory.

What we offer…

• Up to £28,000 basic salary depending on skills and experience
• 15% Discretionary bonus scheme
• Annual Leave – 25 days’ paid holiday plus bank/public holidays
• A day off for your birthday
• Pension – you pay 4.5% and Zzoomm pays 4.5% into your pension
• Life assurance – 4 x basic salary
• Health cash plan which allows you to claim money back for the cost of your essential health care plus other benefits including 24/7 access to an online doctor
• Exclusive offers and discounts from over 1000 popular retailers
• Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time.

Zzoomm provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.