Cyber Security Manager (Remote)

Job description / Role

About the role

Job Purpose:
– Point of contact for global security topics from the customer
– Define the security objectives with the customer
– Assess, follow and improve the security level of customer’s security platforms
– Meet the customer and follow the customer’s satisfaction on the role

Key Tasks and Responsibilities

Within OCD, the role of the Security Manager is to provide a paid additional value service, centered around the security infrastructure of its customer. This service is focused on creating a security methodology and objectives in cooperation with the customer and to raise the operation and InfoSec security level of platforms managed on behalf of the customer.

Missions:
– Be the point of contact for global security topics for the customer
– Define the perimeter and security objectives of the customer
– Document the security measures in place on the managed platform for the customer
– Perform security risk analyses on the operational environment, focused on the predefined security objectives of the customer
– Define countermeasures with the right level of priority/maturity in order to manage a security action plan (PDCA)
– Anticipate security events by preparing contingency measures in an advisory role
– In-depth analysis of targeted critical logs, abnormal behaviors and security breaches
– Keep up to date with any subject related to security and threat management, for example by attending seminars and by being part of security communities
– Participate in team efforts to mutualize tools, documentation models and methodologies
– Manage capacity planning & release management
– Manage audits/security tests covering customer security scope
– Improve incident & change management process suggesting improvement plans
– Develop up-selling prestations to cover new customer’s specific needs

Responsibilities:
– Customer point of contact for global security topics
– Provide monthly security dashboard indicating security level & progress of the action plan
– Provide executive security reporting – key security indicators
– Manage optimization of the configuration, reducing operational risk
– Identify and mitigate vulnerabilities on the managed equipment and services
– Regular on-site meetings with the customer
– Follow the customer satisfaction on the role and put in place corrective action plan if needed
– Support security operations in crises and complex changes.

– CISSP, CISM or CISA, or equivalent
– Vendor technologies certifications are preferred such as Fortinet, Palo Alto, Zscaler and Netskope
– 7+ years of experience building, running, supporting or analyzing security services
– Good understanding of security methods like ISO 27K, SANS CIC, OWASP
– Good understanding of perimeter and end-point security devices
– Good understanding of encryption and networking protocols
– Good understanding of ITIL processes

Your soft skills include:
– Ability to meet and communicate with customers (technical & high-level postures)
– Understand customer’s corporate and cultural needs and differences
– Customer satisfaction oriented
– Ability to work autonomously
– Ability to identify, proactively, problems and provide solutions to resolve them
– Ability to provide a dashboard and documentation with a professional look and feel in accordance with customer expectations
– Ability to provide advice, coordination and leadership while in security crisis
– Excellent language skills: full professional level in both verbal and written English
– Ability to work with teams, colleagues and partners in remote locations

Educational Experience:
– Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree

Professional Experience:
– You are a mature security professional with 7+ years of experience with a mixture of operational & customer experience with an aptitude to have a global and detailed view on a security level.

Behavioral skills:
– Agility & flexibility
– Sense of innovation
– Good communication skills
– Prioritization and balance
– Customer service orientation
– Ability to lead, guide and motivate people under high-pressure situations

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.