Data Logical Tier Senior Specialist (Remote)

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

Title of position: Data Logical Tier 2 Senior Specialist

The candidate should have a 3/ 4 year degree in associated field and 5-10 years overall work experience in the technical industry preferably in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and preferably in the managed network services space.

Brief summary of position and its responsibilities: Responsible for end-to-end trouble isolation and second/third level repair support for customers using Ethernet, MPLS, PIP, Frame and ATM circuits and networks. Issues to troubleshoot include but not limited to, access and logical layer, data traffic failures, network data routing, bandwidth and connectivity issues across Ethernet and Optical services, Frame and ATM networks. Familiarity with NNI IP network connections desired:

• Provide second and third level support for domestic and international customers using Ethernet, MPLS, PIP, Frame and ATM circuits and networks.

• Perform logical Private IP and Internet troubleshooting for Ethernet and Optical Services.

• Must troubleshoot at the logical layer between Frame or ATM networks or directly connected ports.

• Clear understanding of router configurations.

• Work with Product development, Engineering, IT groups on new products being developed such as Fast Ethernet and dynamic bandwidth.

• Must be able to communicate well with customers, account, and Local Exchange Carriers teams.

• Must be proficient in Frame & ATM, Option 1 & 2, and ITS associated test systems.

• Must have 8-10 years experience working with routers, switches and other LAN WAN equipment.

• Prefer Bachelor’s degree, EE or telecommunications degree.

• Any router certification on Juniper or Cisco such as CCNA, CCNP, or CCIE is a plus.

• 5 years experience working with and troubleshooting transport

Required skills/knowledge
The skill set needed to support this function is both broad and deep, and while such resources are difficult to find in the market, they must possess the level of support demanded by our customers. These skills include Cisco Router Fundamentals / Theory, Intermediate Router Knowledge – PE / CE, Advanced Router Knowledge – PE / CE / Backbone Matrix / Multiple Vendors, Routing Protocol Fundamentals, Static Routing, EIGRP, RIP, BGP, OSPF, Differentiated Services / QOS, Traffic Management – Shaping / Policing, VoIP, Multicast, OSI Fundamentals and Interoperation Theory, OSI Model Layers 1-3, Layer 1 Protocol Fundamentals, TDM – T1, E1, SONET, T3, Ethernet – 10/100 Gig-E, Copper / Fiber, Layer 2 protocol Fundamentals, Frame Relay – LMI and DLCI Parameters, FRASI – Frame Relay to ATM Service Interworking, ATM – VPI/VCI and Encapsulations, PPP, ICMP, OSI Model Layers 4-7,UDP, TCP, SNMP, NTP, DHCP, FTP, SIP, TFTP, SSH, Switching Fundamentals, Advanced Switching, General Protocol / Capture / Sniffer Analysis, Fault Isolation techniques (DS0- DS3) (Physical), DS0 Theory / Test Patterns, T1 and fractional T1 Theory / Test Patterns, DS3 Theory / Test Patterns, CPA Theory L1/L2, DXC commands/configuration and HDSL Theory.