Data Processing Team Lead | PST.AG | South Africa

We are seeking a detail-oriented Team Lead Data Processing to join our data operations which include data mining, analysis, processing and quality checks. As a Team Lead Data Processing, you will play a crucial part in developing new processes and workflows for all our current and future Data Entry Specialists, coordinate their work, manage workloads and be a liaison between our Regulation Managers/Researchers and Data Entry Specialists. This is a new role and requires exploration and innovative thinking.

As a Team Lead Data Processing you will:

• Communicate tasks assigned by the company’s Regulation Managers (RM) to the Data Entry Specialists (DES).
• Organize the working schedules of the DES.
• Liaise with all workflow participants and act as the point of contact to progress actions.
• Provide and maintain documentation.
• Implement, optimize and automate workflows.
• Write requirements for other teams.
• Conduct individual coaching and group training sessions.
• Perform quality checks.
• Manage your team.
• Provide reports on the progress of list processing and results of individual DES.
• Train new DES team members on the workflows.
• Manage the DES team
• Coordinate tasks and work schedules
• Perform quality checks.
• Provide Reports.
• Conduct trainings.

Must-haves

• Bachelor’s or Master’s degree in project management any related field
• 3+ years of experience as project coordinator/manager, preferably both with Data Entry Specialist (DES) and non-Data Entry Specialist (DES) teams
• Experience in managing workflows and organizing team members in different time zones
• Experience in working with multiple stakeholders
• Experience in conducting sessions of coaching, mentoring, training in a remote form
• Ability to lead and organize a team for maximum efficiency
• Strong attention to detail.

Nice-to-haves

• Experience in implementing changes and testing the results
• Understanding of large language models
• Knowledge of additional languages

Job Type: Full-time

Application Question(s):

• What is the team size you have previously /currently managing ?
• What drives you to succeed in your career, and how do you maintain that motivation over time, especially during challenging periods?
• Are you amenable to work Central Europe Time ?
• Do you have experience managing an offshore team ? What is the team size ?
• Can you describe a work environment which would make you feel unproductive and uncomfortable?

Experience:

• Leadership/Managerial: 3 years (Preferred)
• Project Management: 3 years (Preferred)
• Data Processing: 3 years (Preferred)
• Workflows and Organizing Team members: 3 years (Preferred)
• Quality Assurance: 3 years (Preferred)
• Task Delegation: 3 years (Preferred)

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home