Data Scientist (Remote)

Job description / Role

Key Results Area

CVM strategy
• Support on setting up CVM process, governance and strategy.
• Support to drive commercial improvement in customer lifecycle management

Revenue Generation
• Increase CVM revenue Vs universal & campaign control groups
• Find out new revenue opportunities by understanding customer behavior and develop NBA/Propensity/Etc.. predictive models accordingly.
• Monitor & Report in weekly/Monthly basis revenue generated from CVM activities

Improve Customer Experience & Reduce Churn
• Develop new use cases to enhance customer experience
• Look after Churn prediction & Multi SIM Models to reduce churn and manage inactive customers
• Provide data proven recommendations/suggestions to reduce churn

Advance Analytics
• Utilize Big Data and Real time capabilities to create business use cases that support CVM objectives
• Ability to translate data into understandable format to be presented to higher management
• In depth knowledge on building advance analytics using R, Python and Advance Analytics Platform like (SAS,DTAIKU)
• Develop & fine tune CVM Models to create insights & predict customers behaviors

Training
• Understand & assess the team current capability
• Align with Direct Manager on training plan
• Capable to train & coach the team
• Able to build internal skill

You should have
o 6+ years’ experience telecom experience at least 4 years of which must be in data science field
o In depth understanding of business drivers and consumer behavior in a telecom environment
o Able to develop, fine tune, enhance all CVM models
o In depth understanding of big data, advance analytics, DWH and real-time analytics and campaign tools

Skills Required
• Reporting
• Training & Coaching the teams
• Budgeting
• Business Planning
• Communicating effectively
• Business & financial awareness
• Analytical thinking and problem solving
• Judgment and Decision making
• Relationship building

About the Company

Ooredoo, Omans customer friendly communications provider..

Ooredoo combines extensive global expertise and talented, caring people with a genuine understanding of Omani culture to offer you the highest levels of user-friendly technology and customer satisfaction.

Our Vision and Mission

At Ooredoo, we are committed to enhancing your daily life by making communication easier, more versatile and always a rewarding experience.

Our vision is to enrich the lives of people in Oman through better communication services. Furthermore, our mission is to be the communications provider and employer of choice in Oman.