Database Reliability Engineer Tessell Global Support (Remote)

Headquartered in the San Francisco Bay Area, with a big hub in Bangalore, Tessell provides a fully managed service for both open-source and commercial data technologies such as Oracle, PostgreSQL, MySQL, and SQL Server on all major clouds, including Amazon Web Services (AWS) and Microsoft Azure.

Tessell offers a unified data management platform that focuses on delivering higher performance at lower costs. We’re onto building a pathbreaking technology that revolutionises the way data is managed on the cloud.

As a part of Global Support you will provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging Tessell service. You respond to situations where first-line product support has failed to isolate or fix problems in software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience.

Responsibilities

Respond to situations where Tessell service L1/L2 support has been unable to solve customer’s technical issues.

Learn complete Tessell stack and be able to debug issue coming out of any area.

Must become Subject Matter Expert on Tessell service stack and offerings.

Collaborate with or escalate cases with Tessell engineering team when the problem is too complex in order to most quickly facilitate solutions for customers.

Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.

Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center

Requirements

3+ Experience in managing production databases (Postgres/MySQL/Oracle )in Cloud environments or On Premise for medium to large size Enterprises

1+ Experience in working with AWS/Azure Cloud environments.

Good understanding of AWS Kubernetes and ELK Services

Minimum 6 Months Of Experience In Shell Scripting

Understanding of Linux OS concepts

Qualifications And Experience

Bachelor’s degree/ Master’s degree in Computer Science or related field required with 3-10 years experience.