Diagnostics Lab Customer Support Specialist (Remote)

Diagnostics Lab Customer Support Specialist | Longevity Labs PvtLtd | Worldwide

Job Title: Customer Support Specialist
About Us:
Longeny is a cutting-edge healthcare services startup dedicated toimproving healthspan and extending lifespan through innovative programs,including menopause management, mitochondrial revival, and advanceddiagnostics. We provide personalized health assessments and comprehensivehealth programs that empower our clients to live healthier, longer...

Diagnostics Lab Customer Support Specialist | Longevity Labs Pvt Ltd | Worldwide

Job Title: Customer Support Specialist
About Us:
Longeny is a cutting-edge healthcare services startup dedicated to improving healthspan and extending lifespan through innovative programs, including menopause management, mitochondrial revival, and advanced diagnostics. We provide personalized health assessments and comprehensive health programs that empower our clients to live healthier, longer lives.

Job Description:
We are seeking a dynamic and experienced Senior Customer Support Executive to join our team. The ideal candidate will have a thorough understanding of diagnostics and a good understanding of healthcare practices. A background in medicine and experience in phlebotomy is preferred.

Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Key Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report any problems during customer interactions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Provide expert guidance and support to customers regarding our diagnostics and health programs.
Ensure that all customer inquiries are resolved promptly and effectively, maintaining high customer satisfaction levels.
Handle escalated customer issues and provide solutions in a professional and empathetic manner.

Qualifications:

BSC / MSC in Microbiology / Biochemistry / Bachelor’s degree in Medicine (MBBS or equivalent) or a related field.
Experience in phlebotomy and a solid understanding of diagnostics.
Basic understanding of medicine and functional health approaches.
Proven experience in a customer support leadership role, preferably in the healthcare or diagnostics industry.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Empathy and passion for helping others achieve better health outcomes.

What We Offer:

Opportunities for professional development and growth.
A supportive and collaborative work environment.
The chance to make a meaningful impact on people’s lives through innovative healthcare solutions.

How to Apply:
If you are passionate about health and wellness and have the qualifications we are looking for, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this role to hr@longeny.com.

Join us at Longeny and be part of a team that is transforming healthcare and enhancing lives!

Job Type: Full-time

Pay: ₹9,848.87 – ₹25,000.00 per month

Schedule: