Digital Account Manager (Remote)

Looking for a role that combines strategy, creativity, and meaningful impact? Our client, a fast-growing website design & digital marketing agency, is searching for an Account Manager to join their remote team. This opportunity is ideal for someone who thrives on collaboration, innovation, and delivering excellence to clients.

At the heart of their success are these core values:

• Strategic & Creative: Every decision and project is fueled by both insight and innovation.
• Detail-Oriented & Excellent: Quality is never compromised.
• Effective: Serving clients with purpose and results at the forefront.
• Honest: Doing the right thing, always.

These principles guide everything they do, ensuring their team remains motivated and their clients satisfied.

What You’re Getting Yourself Into

As a Digital Account Manager, you’ll be working with a team of specialists to create new strategies for clients’ growth & to ensure that projects are running smoothly. You’ll be closely working with the client from onboarding, creating roadmaps for different projects within website development & digital marketing, and turning those plans into actionable steps for the team.

If you’re ambitious, process-driven, growth-minded, and have a positive attitude, the agency offers the perfect place to take your career to the next level. Plus, with the freedom to work remotely, you’ll have the flexibility to work in the environment that suits you the best!

What’s In It For You

• A fully remote position, so you can forget commuting and focus on finding a rhythm that makes you feel the most productive
• Growth opportunities to take you to the next level of your career – you can choose a path that matches your strengths
• Collaborate with a strong team of marketers and contribute to the team’s overall success
• Be one of the core team members with the opportunity to lead Account Services in the future and have a hand in shaping the business

How You Will Spend Your Time

• Build and maintain strong, trust-based relationships with clients, acting as their primary contact to foster long-term partnerships and ensure satisfaction
• Collaborate with clients to set clear objectives and develop tailored strategies that drive measurable results, regularly reassessing goals to adapt to changing needs
• Oversee the overall performance of client accounts, liaising with the project management team to ensure projects stay on track and deliverables meet client expectations
• Lead client onboarding by gathering necessary information, defining project requirements, and facilitating a smooth transition into execution
• Analyze client needs to identify opportunities for upselling and cross-selling, presenting strategic solutions that add value and drive growth
• Work closely with internal teams to ensure the successful execution of campaigns, providing guidance and insights to ensure alignment with client objectives
• Provide actionable insights and regular updates through clear progress reports, articulating the agency’s value and positioning it as a vital partner in client success
• Contribute feedback to internal teams to refine project management processes and improve team efficiency

Who You Are

• You have previous experience working in a website design/development agency and have a good understanding of the industry and its best practices
• You have a strategic mindset and ability to think critically to identify opportunities for growth and improvement
• You have experience with Asana (or similar project management tools) and have created/optimized processes within the tool
• You have a keen eye for detail and take pride in ensuring that your work is accurate and of the highest quality
• You are comfortable working in a fast-paced, deadline-driven environment
• You have extremely good analytical skills that will help you parse data & information and make sense of it when creating reports
• You have excellent English communication skills and are comfortable working with clients and colleagues at all levels
• You are able to work in the Eastern Time zone (8.30AM – 5.30PM)
• You have your own work equipment and fast internet connection that will allow you to always stay connected to the team and clients