Digital Account Supervisor Ecommerce Team Management Amazon (Remote)

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients’ brands and help them acquire and retain customers.

Role Description

• The role brings a mixture of operational, account management and team management activities. The mission of this position is to lead and inspire the team to achieve desired objectives, budgets, quality and maintain high client satisfaction
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, improving continuously the overall client experience
• Develop and execute ecommerce strategies for the clients aimed to drive online sales, enhance user experience, and achieve business objectives. Presenting creative, innovative ideas, discovering new client’s needs
• Managing a market dedicated team and supervision of their scope, performance and KPIs, maintaining on-time and high quality tasks delivery within the desired budget, task allocation
• Day-to-day analyze of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Monitor and manage the regional budget, ensuring profitability and alignment with P&L objectives.
• Collaborate with internal stakeholders to optimize processes and improve service delivery.
• Identify opportunities for business growth within the existing client portfolio.
• Provide regular reporting and insights on team performance, client satisfaction, and financial metrics.

Requirements

• Ambitious individual with a business-oriented, strategic approach
• Passionate leader with min. 3 years of team management experience (min. 5 people in the team)
• min. 5 years of experience in ecommerce (especially in the product eMerchandising on eRetailers pages), deep understanding of the industry
• Experienced in working for a digital agency will be a big plus
• Experienced in working with various (preferably international) clients and ability to build long-term relationships with them
• Strong organizational skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to effectively communicate with clients, team members, and other stakeholders, as well as present findings and recommendations in a clear and compelling manner
• Experience in budget management
• Assertiveness, ability to resolve conflict situations and make difficult decisions
• Flexibility and adaptability to quickly respond to changing market dynamics, technology trends, and business requirements in the rapidly evolving digital landscape
• Advanced English level – min. C1

What We Offer

• Cooperation based on a B2B contract or individual contract of service through the Deel platform for international cooperation
• 26 paid days off from service provision plus Bank holidays as paid days off
• Opportunity to work with international brands and to participate in exciting global project
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• Training in eCommerce and development opportunities
• Yearly performance bonus or salary raise

Recruitment Process

• Step 1 Analysis of received applications (CVs) – at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR person
• Step 3 Recruitment interview with a direct manager
• Step 4 Preparing and presenting recruitment task