Digital Community Manager (Remote)

We are on the lookout for a seasoned Digital Community Manager to become an integral part of our Marketing team, playing a pivotal role in molding the future of our brand’s digital and community engagement. In this dynamic position, you will spearhead initiatives to broaden our online presence by actively engaging diverse audiences across various social media platforms and leading the establishment of an innovative digital community.

The perfect candidate will possess a fervor for connecting individuals, cultivating significant relationships, and nurturing thriving communities. This role presents a unique opportunity to identify and nurture pertinent social groups, collaborate with influential figures, and implement engagement strategies that enhance our brand’s visibility in the market.

Key Responsibilities

• Immerse yourself in the realm of commercial repair software, staying informed about industry trends and best practices.
• Design, conceptualize, and launch a brand-new digital community, inspired by the success of existing events like annual conferences.
• Formulate strategies to grow and maintain community membership, ensuring members feel engaged and valued.
• Engage in community conversations, moderate discussions, and build relationships with members and influencers.
• Oversee and enhance our social media presence across platforms such as Facebook, YouTube, Instagram, X (formerly Twitter), TikTok, and others.
• Plan, create, and manage content calendars and promotional schedules aligned with events and campaigns.
• Harness creativity to produce captivating content, including videos and visual assets, by repurposing materials from webinars, trade shows, and other initiatives.
• Collaborate with the creative team to generate platform-specific content that resonates with distinct audiences.
• Remain abreast of social media trends, assessing and experimenting with emerging platforms and strategies.
• Monitor and analyze critical social and community metrics, maintaining detailed reports and sharing insights with leadership.
• Provide support for additional marketing initiatives as needed to help the team achieve its objectives.

Required

Qualifications & Skills:

• Bachelor’s degree in Marketing or a related discipline (equivalent experience may be accepted).
• A minimum of 4 years of experience in social media or digital community management with a proven ability to enhance brand awareness.

Preferred

• Experience within a fast-paced SaaS startup environment.
• Familiarity with the freight, transportation, or related industries.

Key Skills

• Comprehensive knowledge of major social media platforms and their unique cultures.
• Proven success in building and nurturing online communities.
• Strategic thinker with exceptional collaboration skills.
• Excellent written, verbal, and presentation capabilities.
• Proficient in Google Suite and project management tools.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Data-driven mindset complemented by a creative problem-solving approach.
• Capability to establish clear objectives and consistently report on progress.

Join our team and take part in shaping the future of our digital community while connecting with dedicated professionals in our industry. This role not only offers the chance to influence our brand’s growth but also provides a platform for professional development and networking opportunities.

Employment Type: Full-Time