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Job Summary:

We are seeking a dynamic and experienced Director of Customer Insights Policy Integration to serve as the key liaison between our Customer Insights team and various other teams across the organization. The successful candidate will be responsible for translating customer insights into actionable strategies and working collaboratively with multiple departments to drive organizational change. This role requires hard-working partner management skills, a strong understanding of policy, and a passion for advocating for customer-centric changes.

Key Responsibilities:

• Serve as the primary point of contact between the Customer Insights team and other departments, including Operations, Legal, Product and Tech.
• Collaborate with the Customer Insights Team, identifying key trends and opportunities for improvement.
• Work with cross-functional teams to develop and implement strategies based on customer insights that enhance the customer experience and drive business growth.
• Advocate for customer-centric changes within the organization, influencing policy and decision-making.
• Monitor and evaluate the effectiveness of implemented changes, providing regular updates to senior leadership and making recommendations for further improvements.
• Facilitate regular meetings and workshops to ensure alignment and integration of customer insights into departmental objectives and initiatives.
• Stay abreast of industry trends and best practices in customer insights and partner management.

Qualifications:

• Minimum of 8 years of experience in a similar role, with a proven track record of successfully integrating customer insights into organizational strategy.
• Exceptional partner management skills, with the ability to build strong relationships and influence across all levels of the organization.
• Strong knowledge of policy and regulatory environments, with experience advocating for changes based on customer insights.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Strong leadership and project management skills, with the ability to lead cross-functional teams and inspire change.
• Excellent communication and presentation skills, with the ability to clearly articulate insights and strategies to diverse audiences.

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$160,400 – $254,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.