Director Sap Sales And Customer Experience (Remote)

Director Sap Sales And Customer Experience | CollinwoodTechnology Partners | Worldwide

Director Sap Sales And Customer Experience | Collinwood Technology Partners | Worldwide

Collinwood is assisting our client, one of the country’s leading food manufacturers, in their efforts to hire an experienced SAP SD Leader to fill the role of “Director, Sales and Customer Experience Applications”. In this role you will lead the strategy, annual operating plan, development, implementation, and management of customer-facing applications that drive an exceptional experience for customers. This includes SAP SD, AFS (Direct Store Delivery), iPlan (Forecasting), Scan Based Trading, Onbase (Independent Distributor Portal), Blacksmith and Thrift Store POS.

What you will be doing:

This role involves building and leading a functional team responsible for maintenance, enhancements and project delivery providing day to day oversight and management of COE operations and related projects. This role will collaborate across functional teams, ensuring the alignment of technology solutions with business goals, and continually improving the user experience. The director will work closely with stakeholders from the business and IT to deliver seamless, innovative, and scalable solutions that enhance customer engagement and satisfaction.

Application Management

Oversee activities that optimize value, cost, and risk of the Customer Experience (Sales) applications
Oversee the development, deployment, and ongoing management of customer-facing applications
Ensure all applications are scalable, secure, and provide a seamless user experience across all devices
Partner with enterprise architects and developers to ensure systems are integrated and support end-to-end customer journeys.
Perform other duties which are deemed by management to be an integral part of the job, including, but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.

Innovation and Customer Experience

Stay up to date on emerging customer experience technologies and trends, recommending and implementing solutions that enhance customer engagement.
Champion the use of data analytics and customer feedback to drive continuous improvement
Ensure the design and user interface of all applications reflect best practices in customer experience and usability

Vendor and Stakeholder Management

Manage relationships with third-party vendors and service providers to deliver customer experience solutions on time and within budget
Communicate project status, risks, and opportunities to senior leadership and key stakeholders
Collaborate with other IT teams to ensure seamless integration with backend systems (CRM, ERP, Data and Analytics, etc.).

Quality Assurance and Compliance

Ensure customer-facing applications are tested rigorously for performance, functionality, and security.
Maintain compliance with relevant regulations (e.g., GDPR) and company policies regarding customer data privacy and security

Leadership

Mentor, motivate and empower IT Applications Customer Experience team of managers and analysts
Lead the strategy, annual operating plan, development, implementation, and management of customer-facing applications that drive an exceptional experience for customers.
Develop productive relationships with business relationship managers and business across the organization to influence how customer experience applications can enable new sources of value.
Remove obstacles for the team and assist in resolving issues

What we need from you:

The Director will have business domain expertise in a sales / customer service and SAP functional expertise SAP Sales and Distribution modules across different go to market channels, including Direct Store Delivery, and execution of design, build, test, and change activities.

5+ years experience in IT team management and development
10+ years of SAP experience implementing SAP with responsibility in SAP Sales and Distribution
3+ years of experience supporting or implementing Direct Store Delivery applications+
3+ years experience managing off shore teams
10+ years of progressive experience in SAP application design, development, quality assurance and implementation processes
An undergraduate or postgraduate degree in business management, Information Systems, or a related field

Would also be nice if you had experience:

Implementing customer facing EDI integration
With DSD (SAP or non SAP), drop-ship retailer e-Commerce, SAP Sales and Distribution Order to Cash including dropship to consumer and retailer store.
Multiple full life-cycle SAP implementation in Sales and Distribution using ASAP and other SDLC methodologies.
In a related customer experience business role
Integrating SAP Sales and Distribution solutions into a broad array of non-legacy technologies and architectures.
Collaborating with Procurement and managing and negotiating with vendors
Prioritizing support, enhancement and project requests with business and IT stakeholders and managing delivery
Defining systems strategy, developing systems requirements, designing, and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home