Duty Manager (Remote)

Job description / Role

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

– To assist the Front Office Manager in overseeing the operation of the hotel lobby and ensuring that guest needs are met and standards are adhered to.
– Ensuring that quality of service as directed by the hotel management is delivered throughout the hotel at all times by giving guidance and support to all departments.
– To ensure that day to day operation runs smoothly by assisting and where necessary assisting all departments throughout the hotel.
– Handle sensitively and positively guest complaints, VIP guest requirements and to be a focal point for guest needs.
– To liaise with the Sales and operational teams to ensure that guests expectations are exceeded and their requirements are met.
– Help to maintain standards at a high level throughout the hotel by assisting in training, monitoring and evaluating staff.
– Liaise with departmental managers in findings and put forward recommendations to exceed guests’ expectations.
– Observe and evaluate working procedures and recommending any improvements or ideas to the management team.
– Ensure that guest expectations of quality service are met by monitoring feedback and giving suggestions to the management team.
– To attend and where necessary, assist in all on and off the job training.
– To assist, be aware of and attend, in any training of the Health and Safety requirements throughout the hotel.
– To attend and contribute towards Management and staff meetings, as and when required.
– Ensure that a full written record is kept of all incidents, comments, guest feedback.
– Complete a full handover at each change of shift including the counting and signing for the Duty Manager’s float, bleep and keys.
– To report and undertake any other duties as assigned by the hotel management team.

Qualifications

– Bachelor’s degree in Hospitality Management, Business, or related field.
– Proven experience in Front Office roles within the hospitality industry.
– Previous working experience in a truly global work environment is essential.
– Previous experience in pre-opening is a plus.
– Strong problem-solving abilities and a commitment to guest satisfaction.
– Excellent communication, interpersonal, and team leadership skills.
– Proficiency in hotel management software (Opera).
– Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
– Adept at data analysis and using insights to drive decision-making.
– Flexibility to adapt to a dynamic and fast-paced environment.
– Native Arabic speaker and fluency in verbal and written English is essential.
– Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.

Additional Information

This is a pre-opening role.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.