Email Strategist Lead (Remote)

YOCTO is an Email, SMS, Direct Mail, and Mobile Marketing agency that works with fast-growing Direct-to-Consumer (DTC) brands. Our client portfolio includes top brands like Kilo.health, BetterMe, Miracare, Healf, Heights, Evereden, Jimmy Joy, Myoovi, and many others across the USA, UK, and EU. With industry-leading results and case studies, we’re seeking an experienced Email Strategist Lead to join our team.

Mission:

The mission of this role is to take full ownership of client strategy, foster a high-performance culture within the client servicing team, and ensure high-quality deliverables are consistently met. The role will oversee 6 direct client-facing reports and report directly to the CEO of YOCTO.

Experience in a similar role at a high-performance email & SMS eCommerce agency or email & SMS SaaS company is a strict requirement.

Key Responsibilities:

Client Success Ownership

• Lead Strategic Planning: Develop and guide the strategic direction for client accounts, ensuring that all work aligns with the client’s goals and business objectives.
• Proactive Strategy Development: Propose innovative ideas and strategies, ensuring YOCTO leads the project, staying ahead of client needs rather than reacting to them.
• Client Challenge Resolution: Take ownership of any challenges that arise, addressing them early and proactively offering solutions to avoid escalations or delays.

Service Delivery Team Development and Mentorship

• Training and Mentorship: Lead training sessions focused on strategic planning, content briefing, and client communication to continuously improve the skill sets of client-facing team members.
• Industry Leadership: Stay on top of industry trends and integrate the latest strategies into client plans, ensuring YOCTO’s clients remain ahead of the curve.
• Foster a High-Performance Culture: Reinforce a lean, results-driven culture within the client servicing team, where each team member is accountable for delivering high-quality outcomes consistently.

Qualifications

• Strictly Relevant Experience: Must have worked in a high-performing email & SMS eCommerce agency or email & SMS SaaS company.
• Klaviyo & Shopify: Strong understanding of the ecosystem. Up-to-date on email marketing trends, best practices, and new DTC technologies.
• Strategic Planning: Proven ability to create and execute strategies that meet client goals.
• Project Management: Capable of managing multiple clients and projects without missing deadlines.
• Communication: Excellent written and verbal skills to explain strategies and manage client relationships.
• Team Leadership: Ability to lead and mentor a remote team, ensuring high-quality work and growth.
• Problem-Solving: Skilled in solving client issues with a proactive, strategic approach.

Other Considerations:

This is a 100% remote contractor position; you will be responsible for your own taxes and social security.

• Weekday availability is required.
• The starting work hours range from 9AM-11AM and end at 5PM-7PM.
• We have a flexible day-off policy (if you need it, take it).
• We value results over efforts, relentlessness, and radical transparency with each other.

Please submit your application via this role description, not direct messaging. Our team will review and reach out to candidates who align with our vision and requirements.