Engineer Support (Remote)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

At this role you are expected to provide technical support by chat to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You are expected to report reliability and maintenance problems or bugs to design engineering/software engineering. You may be involved in customer installation and training.

You will report to the Team Leader and will be located in Katowice.

Your responsibilities – what you will do

• Live Chat technical support in troubleshooting issues related to Rockwell Automation – Allen Bradley ® software and hardware (PLC, SCADA, HMI, Drives, Motion, Industrial Networks & Components and FT Hub modern cloud products)
  
• Simulation and analysis of clients’ issues using available resources
• Research, verification, and resolution of reported issues
• Document technical solutions and best practices
• Cooperation with other technical teams and customer service
• Continuous improvement in products and technologies required to provide high level support for customers
• Willingness to work on a mixed shift mode (3 shifts Mon-Fri)

The essential – you will have

• Degree in Automation Engineering/Electrical/related field and/or prior experience on similar position
• Very good command of English (spoken and written)
• Highly-developed communication skills
• Computer proficiency, fast typing skills

The preferred – you might also have

• A demonstrated independent interest in technology
• Eagerness to develop in Automation Engineering and to learn new technologies in a fast-paced environment
• Interest in troubleshooting, testing, and improving our products and services
• Dedication and commitment to problem resolution
• Skills in using a VM environment for testing purposes
• Experience in customer service

What we offer

• Life insurance
• Private medical care – Medicover & Medicover Sport
• Edenred LunchPass Card
• Funding on the MyBenefit platform
• Annual bonus
• Christmas and holiday allowance from our company Social Benefits Fund.
• BRAVO recognition program, bonus for work anniversaries etc.
• Variety of trainings and language courses
• 
  An additional payment for night and weekend hours
• 
  Bonuses for positive customer feedback
• And many many others

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.