Engineering System Support Officer (Remote)

Job description / Role

Emirates Engineering IT Systems department supports our engage 2030 vision by managing and enhancing a standardized digital environment. We’re transforming Emirates Engineering into a paperless, automated, and intelligent factory.

Our investment in digital innovation ensures rapid process implementation, integration, and information sharing. We provide secure, efficient management of business functions, automate processes with Robotic Process Automation, and leverage data analytics for real-time insights. Our goal is to deliver smarter, faster, and more cost-effective solutions across all engineering sections.

The Engineering System Support Officer will co-ordinate with IT, Engineering and Aircraft Manufacturers/Vendors to implement Client/server or web based Engineering and Maintenance Applications and provide user support. Assist in implementation thereafter, maintenance of Engineering and Maintenance Systems updates , producing user guides and arrange training on required systems and applications.

In this role, you will:

– Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination and ensure timely updates of Revisions and releases.
– Coordinate with vendors / Mercator to report and resolve system errors, prioritising based on functions criticality and operational impact within the contractual resolution time.
– Responsible for Application system Administration and user profile management.
– Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
– Support Engineering Systems in implementation of PC or Client /Server based applications, updating new releases, in-house development of required functionalities and ensure serviceability of computer related equipment/peripherals in EK Engineering.
– Act as a focal point for Engineering and IT for Engineering application support – liaising with system related problems with third party vendors in trouble shooting and bug fixing.
– Analyse user requirements, assessing business impacts and benefits, customizing / re-engineering business processes, additional Hardware /Software requirements and also providing Reports or presentations related to chosen application.
– Training – Evaluate user training needs, develop training material, arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.

– Vocational or Diploma (12+2 or equivalent).
– Engineering. Maintenance Control : 3+ Years.
– Experience in Engineering Information Systems, user support, documentation and developing decision support tools for management.
– Knowledge of legal requirements, Air Transport Association Standards , Aircraft Manuals latest/varied techniques and computer systems in Airline Engineering.
– Fluent in both written and spoken English.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.