Enterprise Account Manager (Remote)

Join the roomvu team and embark on an exciting journey as an Enterprise Account Manager! If you’re passionate about the tech industry and thrive in dynamic startup environments where wearing multiple hats is the norm, look no further. As roomvu continues its rapid growth, we’re seeking a dedicated individual to champion customer management and retention within our company.

Job Title: Enterprise Account Manager

Job Type: Full-time

Salary: $60,000 – CAD 70,000 base per year, plus up to $70,000 / Year based on KPIs

Who we are:

At roomvu, we’re not just reshaping the real estate game – we’re revolutionizing it! Picture this: an AI-powered Content Factory that takes the reins on everything from content creation to customer acquisition, all with the precision and finesse once reserved for industry giants. We’re talking about trend-spotting algorithms, realtor-branded videos, and social media domination that not only captivates audiences but also brings in a flood of leads. With over 200,000 plus clients spanning hotspots like Vancouver, Toronto, Los Angeles, San Francisco, Miami, and New York, we’re setting the standard and redefining what it means to thrive in the digital era of real estate!

Role Overview:

If you are looking for a job in the tech industry and enjoy working in fast-paced, startup environments, wearing multiple hats, then your search ends here. roomvu is growing fast, and we need some help with the customer management and retention of our company.

To help our growing agents, we need an amazing Enterprise Account Manager like you, to hand hold Real Estate Agents, teach them about the best techniques to get leads, and get more exposure on their social media. The role requires you to follow up with newly joined customers, educating them and making sure they are happy with the service. As such, we need passionate operators to drive success for our customers. This role includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.).

We are looking for candidates with diverse backgrounds and experience preferably in the REAL ESTATE industry, who are aligned with our values and vision. We expect you to have great communication and organization skills and believe that success is a team sport.

Key Responsibilities and Requirements: 

• Proven leadership of customer success teams, goal setting, and promoting a team-oriented environment.
• Skilled in streamlining customer success processes to enhance efficiency, scalability, and satisfaction.
• Experienced in monitoring customer success metrics, analyzing data, and providing actionable insights.
• Build and nurture strong relationships with enterprise-level clients, serving as their primary point of contact for all inquiries and support needs.
• Develop and implement strategies to expand revenue opportunities within existing client accounts, driving upsell and cross-sell initiatives.
• Gather client feedback on product functionality and features, advocating for enhancements or improvements to better meet client needs.
• Provide ongoing education and training to clients on best practices, new features, and industry trends to maximize their success with our platform.
• Collaborate closely with internal teams such as sales, product development, and marketing to align strategies and ensure seamless execution of customer success initiatives.

Qualifications:

• 5+ years in Customer Success in a B2B SaaS business, preferably in the REAL ESTATE industry.
• Strong grasp of customer needs and the critical role of process and technology in achieving business goals.
• High empathy for customers combined with a strong drive for revenue growth.
• Adept at creating business cases using data to support new processes.
• Proficient in interpreting data analytics to enhance customer value.
• Capable of working effectively in a dynamic, fast-paced startup environment.
• Exceptional communication abilities, essential for representing the company to customers.

Other things roomvu offers: 

Opportunity to grow

Salary and performance-based bonus

PTO and paid holidays

Dental Care and Health benefits

Opportunities for professional development and advancement

Weekly ‘happy hour’

Fun team-building events and activities

Tight-knit work environment of a small company

Roomvu is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

🏆 roomvu has appeared on Inman News, TechCrunch, Forbes, Drastic Summit, Yahoo News, and more. We’re backed by the National Association of Realtors’s Second Century Ventures and work with industry leaders in real estate to facilitate their growth.

Join us now and drive real estate innovation with exceptional customer success!