Escalation Manager (Remote)

At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.

This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

💻 THE ROLE

We are looking for a #TechTalent to perform duties as an Escalation Manager. 

Location: Portugal (100% remote)

💡 WHAT WE’RE LOOKING FOR

• 3+ years technology industry, customer service, or related experience;
• Experience working with Microsoft products and services;
• Information Technology Infrastructure Library (ITIL) Foundation Certification is a plus;
• Technical support experience (M365, Azure, on-prem / server technologies);
• Ability to identify short term mitigation and propose options for longer term resolution;
• Excellent judgment, decision making skills, and the ability to work under continual deadline pressure;
• Ability to manage and work within ambiguity to reach a successful outcome;
• Ability to influence and build relationships in an international environment;
• Inquisitive and proactive, actively identifying new problems to resolve;
• Escalation management & Critical situation handling;
• Collaborative team player with strong stakeholder management skills;
• Strong prioritization and time management;
• Demonstrated project management experience;
• Influencing for impact, experience in working with various groups for common goals.

⭐ WHAT WE CAN OFFER YOU

Opportunities for career advancement

By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets

With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension

We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development

Benefit from Axians’ offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?

If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject “EM_MM_PL.”.

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